Position:  General Manager
Location:  Crestwood, IL
Job Id:  188
# of Openings:  0

Hiring for General Managers!

Great Benefits!
Health, Dental, & Vision Coverage
401k with Company Match
Paid Vacation & Holidays
Free Employee Meals 

Salary up to $70,000 Plus Excellent Bonus Opportunity 

Job Summary: The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.

Essential Responsibilities:

  • Hire and train great employees who represent our core values

  • Delegate tasks to team and provide follow-up

  • Hold team accountable for their performance

  • Provide effective and open communication on goals during team meetings.  Recognize positive contributions.

  • Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store

  • Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures

  • Administer payroll procedures

  • Ensure team provides fast, friendly and accurate service

  • Effectively handle customer complaints/issues; continuously improve mystery shopper scores

  • Measure customer satisfaction and execute plan to improve both satisfaction and loyalty

  • Ensure product quality, store cleanliness, maintenance and security standards are met

  • Increase comp sales and deliver budgeted sales each period

  • Control cost of goods, variances and inventories within the store

  • Staff and schedule appropriately to control labor costs

  • Ensure proper cash handling and deposit procedures are followed

  • Ensure appropriate inventory and ordering systems are in place

Skills & Qualifications:

  • Great communication skills to communicate effectively with customers and co-workers

  • Must have a positive attitude and ethics which support our values and culture

    • Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant

    • Ability to understand financial reports

    • Strong time-management skills. Ability to multi-task, to prioritize and to organize. 

    • Available 45 to 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.  This includes weekends and closing shifts as dictated by the restaurant’s needs.

  • Ability to stand/walk for 8-10 hours per day

Education and/or Experience:

  • High School Diploma; College degree preferred

    • Minimum of at least 2 years as a General Manager with P&L responsibility.  Experience in the Restaurant Industry, preferred

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