|Position: IT Support Specialist|
|Job Id: 824|
|# of Openings: 0|
TICO (Terminal Investment Corporation) is a recognized leader in the terminal equipment and services industry. Due to continued growth, TICO is looking for an experienced
IT Support Specialist to join our Team
Some of the benefits of this exceptional opportunity are:
∙ Stability – TICO offers over thirty years of success in manufacturing, operating and maintaining a fleet of heavy equipment. TICO is a well-established player in the industry.
∙ Growth - You will be working in a growing industry – According to the U.S. Department of Commerce and Bureau of Labor Statistics, logistics is one of America's largest and fastest growing industries. The market for logistics equipment and systems in America exceeds $156 billion per year.
∙ Make an Impact – This is a great opportunity to work in a small family atmosphere where your opinions and suggestions are heard. As a member of the team, you can make a difference and impact the organization.
Under the direction of the Director of Information Technology, this position will provide first and second-line technical support to internal staff. The successful candidate will require an aptitude for working with network equipment and systems to undertake analysis, diagnosis and resolution. This may range from advanced to more basic technical issues, including receiving and logging end user and network issues in our online ticketing system, managing calls from internal staff via telephone or email, troubleshooting of IT related problems from software to hardware, switches, firewalls, laptops, PCs, phones, printers and escalating unresolved issues to IT Manager. Also expected to take ownership of user problems, follow up on unresolved issues and communicate progress in a timely manner. There is also a range of administrative duties including but not limited to recording of Equipment Asset Information, assist staff with technical issues, including applications, network issues and or any related technologies. Configure and deploy network equipment, Desktops, Laptops, and Printers. Diagnose and resolve software issues related to Microsoft Operating System.
∙ Must have strong focus on supporting End Users and Network Equipment.
∙ Ability to Communicate Effectively.
∙ Multitask and prioritize tasks as the situation dictates.
∙ Troubleshoot, repair, and deploy network equipment, computer hardware, software and peripherals.
∙ Self-starter and ability to perform described tasks with minimal supervision.
∙ Good interpersonal Skills and ability to interface with Senior Level Management.
∙ Dell, HP, Sonicwall, Citrix, Aruba, Ubiquiti, Microsoft, Linux knowledge is a plus.
∙ Microsoft Operating Systems
∙ Ability to Troubleshoot Network and System Issues and resolve in a Timely Manner.
∙ Perform Site Surveys and provide solutions to IT Manager and Senior Level Management.
Employment is Contingent on Passing Background Check, Drug Screen and Must Have Clean Driving Record. Must be able to obtain TWIC Credential.
We offer a comprehensive benefits package to our employees and their families which includes health, dental, vision, disability and life insurance, 401K, vacation and paid holidays.
TICO is a Drug-Free Workplace.
To learn more about TICO, visit our website at www.ticotractors.com.
Join us today!
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Equal Employment Opportunity
TICO is an equal opportunity employer. Our organization is firmly committed to abide by all the laws pertaining to fair employment practices. This commitment is supported by policies and procedures that foster a nondiscriminatory workplace. All persons having the authority to hire, transfer, pay, train or promote personnel shall support, without reservations, a non-discriminatory policy of hiring or transferring to any vacancy any qualified applicant without regard to race, gender, religion, national origin, age, veteran status, genetic information, disability or any other protected status.