|Position: Operations Second Shift Supervisor|
|Job Id: 666|
|# of Openings: 0|
Job Title: Operations Shift Supervisor
Location: Charleston Region
Reports To: Operations Manager
Supervises and coordinates all operational functions, including routine maintenance inspection, servicing, tire changes, and fueling related to pooled and dedicated equipment to ensure customer satisfaction. Effectively manages Operations shift tasks to ensure optimally prompt return of terminal tractors to on-line status. work hours of 3:00PM - 11:30PM
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assist in the training, management and development of Operations personnel.
Schedule and direct subordinate(s) in inspection, service, fueling, and shuttling/dispatch of terminal tractors and trailers, and manage problems which arise in these areas.
Interpret and administer company policies, standard operating procedures and safety regulations.
Analyze and resolve work problems, or assists subordinate(s) in problem resolution.
Check terminal facility for yard truck and trailer flats and bad hubs, and schedule necessary tire changes.
Manage shift response to leased equipment breakdowns.
Inspect equipment for acceptability to the customer, and manage problem resolution with customers/drivers of leased equipment.
Investigate and report all incidents and accidents involving company property or persons.
Maintain records of work hours, supplies utilized and work performed.
Prepare reports as needed.
Participate in the preparation of Confirmed Order Rental Reports (C.O.R.R.) and other required reports.
Suggest changes in working conditions, standard operating procedures and equipment utilization to increase efficiency, customer satisfaction and employee morale/productivity.
Develop and maintain relationships with customers and other agencies, communicating in a professional manner and resolving service issues and any disputes.
Dispatch trucks and trailers in a timely manner, verifying the credentials of all drivers.
Confer with other supervisors regarding schedules for assigned areas of responsibility.
Update Operations Manager daily on departmental work completed, as well as any departmental requirements.
Performs all duties of supervised employees as needed.
Comply with Company/Agency policy/procedures and maintain a clean and safe work environment. Wear required personal protective equipment during the performance of job duties.
Directly supervises Service Technicians. The Shift Supervisor performs supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training; performing, assigning, and directing work; appraising performance; addressing customer complaints and shift problem resolution.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operations Shift Supervisors must be comfortable performing systematically and carefully what may appear to be routine unchallenging activities. They must be neither careless nor casual in their performance of their duties. They must keep abreast of federal, state, and local regulations that affect their operations, and know how to comply with these regulations, as well as hazardous waste disposal and OSHA Right To Know regulations, and be able to provide necessary training on these regulations and ethical practices. An Operations Shift Supervisor must be able to communicate well with supervisors, peers, and/or subordinates; be able to motivate, develop, and direct people as they work, identifying the best people for the work to be done. Strong communication and organizational skills are required to coordinate, supervise, manage or train others to accomplish Company goals. Operations Shift Supervisors must be able to identify the developmental needs of employees under supervision, and provide coaching, mentoring, or otherwise helping others to improve their knowledge or skills. A minimum of one year of supervisory experience is required.
Operations Shift Supervisors must be able to work with electronic, printed and digital manuals, plus reference materials. They must be able to adapt to rapidly changing work conditions, adjusting work activities of those under supervision to meet changing demand for equipment/services. They must be flexible about working conditions and working areas.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Strong problem-solving skills are required as well as the ability to trouble-shoot and deal with problems involving several concrete variables in standardized situations. Ability to be exact or accurate in completion of work
EDUCATION and/or EXPERIENCE
High school diploma and three to four years related experience and/or training; or equivalent combination of education and experience. More important is a mechanical aptitude and knowledge of engines, vehicles, and maintenance and repair problems. In most cases this takes at least two-three years of training, usually acquired on the job. Must be capable of successfully performing all job functions of a Class “A” Mechanic.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence, and follow written and oral instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
CUSTOMER RELATIONS SKILLS
This position requires knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The ability to keep a cool head in a crisis situation is essential.
Must have own tools.
KNOWLEDGE AND USE OF TOOLS
Operations Shift Supervisors work with a variety of tools on a daily basis, including wrenches, screwdrivers, pliers, as well as pneumatic and power tools. They are expected to know how to handle these tools and use them safely.
CERTIFICATES, LICENSES, REGISTRATIONS
Current/valid drivers' license, TWIC Card, and forklift operator certification. Maintain all certifications required by OSHA and Company safety programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and/or walk for long periods of time; kneel, crouch or crawl, squat and bend; roll over; use hands to finger, handle, or feel; reach with hands and arms while twisting body. The employee must have the ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. The employee is frequently required to sit, climb, or balance. The employee must regularly lift and/or move up to 100 or more pounds, as well as manipulate, or assemble very small objects. The employee is required to talk and hear. The employee must regularly lift and/or move up to 100 or more pounds, as well as manipulate loads, such as solid truck tires, up to 450 pounds. Climbing steps up to 24 inches high into and down from trucks is required, and performed up to 30 or more times daily. Brisk walking from vehicles up to 5 hours per day is usual. Employees frequently work with dirty and greasy parts, and stand or lie in awkward positions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to vibration; high, precarious, places and confined spaces; outside weather conditions. Shops are sometimes drafty. There is risk of electrical shock. The employee is frequently exposed to contaminants, chemicals, and air-borne particles, and moving mechanical parts. Sounds or noise levels are loud and can be distracting or uncomfortable.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position. This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors and/or management as required. TICO reserves the right to revise or change position description job duties and responsibilities as the need arises. This position does not constitute a written or implied contract of employment for any term.
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Equal Employment Opportunity
TICO is an equal opportunity employer. Our organization is firmly committed to abide by all the laws pertaining to fair employment practices. This commitment is supported by policies and procedures that foster a nondiscriminatory workplace. All persons having the authority to hire, transfer, pay, train or promote personnel shall support, without reservations, a non-discriminatory policy of hiring or transferring to any vacancy any qualified applicant without regard to race, gender, religion, national origin, age, veteran status, genetic information, disability or any other protected status.