Position:  Warehouse General Manager
Location:  Montgomery, NY
Job Id:  671
# of Openings:  1

The General Manager (GM) of the Distribution Center (Retail Service Center - RSC) is responsible for the organizational health of the operation and performance of the facility. This position must have a proven track record of success in leading a team of salaried and hourly staff.  Operationally, the GM must be able to successfully care for the safe and accurate receipt, storage, order fulfillment and delivery of +68,000 sku’s to our Member-Owned stores.  The GM must be able to communicate effectively to everyone within his/her 360-degree scope verbally and in writing.  This includes but is not limited to salaried and hourly staff, corporate headquarters personnel, business development staff, member stores and vendors.
  • Maintain and consistently improve the corporate culture of “Serving others the way you’d like to be served.”
  • Motivate, inspire and manage a large staff of managers, employees and seasonal workers.
  • Accomplish RSC talent objectives by recruiting, selecting, onboarding, training, developing, coaching, counseling, and disciplining all staff members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures.
  • Responsible for P&L/Budget management for the RSC.
  • Monitor and manage all revenues and expenses that impact P&L performance.
  • Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals.
  • Communicate and interact with customers and various internal departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
  • Achieves RSC operational objectives by contributing RSC operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; and identifying trends
  • Develops RSC operations systems by determining product handling requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management and shipping
  • Analyze process work flow, manning and space requirements, and equipment layout; implementing changes frequently with the appropriate methodologies
  • Collaboratively works with critical business partners at other distribution facilities, in the Corporate Office and with our member stores
  • Maintains a safe and healthy work environment by establishing, following, enforcing standards and procedures; complying with OSHA regulations and corporate objectives.
  • Secures property by developing protection and access policies and procedures
  • Ensure the RSC operates efficiently and in accordance with standard operating procedures
  • Ensure company policies are communicated, administered and enforced (i.e. accounting, operational, regulatory and administrative)
  • Maintains an active leadership role in managing turnover to the appropriate level (among exempt and non-exempt staff members. 
  • Ensures staff members have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained
  • Must be at work on a regular and predictable basis or as scheduled and follow company policies and procedures and maintain a safe work environment
Education and Experience (minimum):
  • Bachelor’s Degree
  • 10 years of applicable warehousing/distribution center management experience
  • 3+ years of supervisory experience required
  • 5+ years of experience in a large, high volume DC facility strongly preferred
  • WMS experience/equipment/safety
  • Small Parcel Processing experience
Skills and Abilities
  • Excellent Leadership ability
  • Strong coaching and employee development skills and experience
  • Strong interpersonal skills with the ability to motivate and inspire others
  • Strong Human Resource capabilities or background
  • Advanced customer interaction skills with the ability to communicate effectively
  • Proactive problem solving ability
  • Strong judgment and decision-making ability
  • Demonstrated competency in budgeting, forecasting and planning
  • Proven history of profit and loss management
  • Effective listening, communication (verbal and written) and negotiating skills
  • Manages time effectively and adapts quickly to changing priorities
  • Experience with design and layout of distribution facilities and best-in-class operations
  • Demonstrated understanding of managing product flow including; receipts of products, movement within the flow through operations, functional operations
  • Demonstrated knowledge of warehouse management systems

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