Position:  INCOM Services Coordinator
Location:  Fort Wayne, IN
Job Id:  600
# of Openings:  1

Job Title                       INCOM Services Coordinator
 
Level                            Pay Class 3
 
Division / Department    Sales and Business Development / INCOM
 
Reports to                    Director of INCOM
 
Reporting to position     None
 
Travel                           Travel to two markets per year
 
Description                   This individual must possess high personal work standards including accuracy, completeness, efficiency, timeliness and professionalism.  The individual must display drive and enthusiasm; must be self-motivated and able to work in a fast-paced environment. This individual must possess excellent communication skills both oral and written. Individual must be goal-oriented, able to work independently, possess excellent organizational skills and ability to multi-task; must be resourceful in solving problems and be able to be flexible if an alternative course of action is needed.  A successful candidate must be proficient in the use of Windows and Google Suite or Microsoft Office applications. 
 
 
Responsibilities
 
  • Work with Director of INCOM and INCOM team to gather information, expedite, and complete projects
  • Answer telephone and respond to INCOM member and field staff inquiries for problem solving and providing assistance
  • Maintain and organize INCOM sales literature for distribution to the INCOM team and members
  • Maintain and organize INCOM vendor information for distribution to the INCOM team and members
  • Assist with preparation, proofing, and vendor debiting for the INCOM catalog
  • Prepare documents, materials, presentations and other projects for the spring and fall markets
  • Help with coordinating information for INCOM prospecting campaigns
  • Update and maintain information in SalesPoint, MMS, incomsupply.com and mydoitbest.com
  • Manage vendor debiting for INCOM catalog
  • Help out INCOM with additional projects and tasks as needed
 
 
Education and Experience
 
                  Minimum    
  • High School Diploma
  • Demonstrated familiarity with using standard business computer applications (Outlook, Word, Excel, Access) and internal mainframe
  • Excellent oral and written communication skills
  • Ability and willingness to learn new software applications
 
                  Desired
  • Associates or Bachelor Degree in business or equivalent experience
  • Experience using SharePoint, CRM database, advanced knowledge of Access and Excel
  • Experience or familiarity with Do it Best Corp. or INCOM Distributor Supply
 
 
 
 
Skills and Abilities
 
Minimum
  • Must have excellent verbal and written communication skills
  • Above average problem solving skills and ability to meet deadlines
  • Excellent organizational skills
  • Strong customer service skills
  • Positive attitude and up-beat personality
  • Must have basic PC skills with proficiency in Microsoft Office Products (Outlook, Word, Excel, Access) desired
  • In-depth knowledge of Do it Best Corp. systems, services, and programs
  • Experience in handling or working with a customer relationship management database or application
  • Understanding of three step distribution and co-op business model
  • Understanding of the MRO industry
Core Competencies
 
List core competency here (need to have this competency within the first 4 weeks)
  • Proven efficiency in Microsoft Office Excel, Word, Access, and Outlook
  • Familiar with SalesPoint, MMS,incomsupply.com, and mydoitbest.com
  • Familiar with Do it Best Corp. systems, services, and programs
  • Familiar with mainframe screens utilized for Member Services
  • Familiar with specific tasks in job description
  • Route member and territory manager inquiries to the appropriate personnel
  • Update SalesPoint and mydoitbest.com when necessary
  • Demonstrate strong verbal and written communication skills with all audiences---members, field staff, internal staff, etc.
 
 
List core competency here (need to have this competency within the first 8 weeks)
  • Continue increasing knowledge about Microsoft Office applications
  • Continue increasing knowledge about Do it Best Corp. and INCOM systems, services, and programs
  • Should be able to handle all specified tasks in job description on schedule without help
  • Unsupervised navigation and use of Mainframe, SalesPoint, and MMS

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