Position:  INCOM Services Coordinator
Location:  Fort Wayne, IN
Job Id:  600
# of Openings:  1

Job Title                       INCOM Services Coordinator
Level                            Pay Class 3
Division / Department    Sales and Business Development / INCOM
Reports to                    Director of INCOM
Travel                           Travel to two markets per year
Description      The INCOM division of Do it Best offers products and services to our members who occupy the B2B space. The INCOM Coordinator is typically the first line of communication between members and vendors for this program. The ideal candidate will possess high personal work standards including accuracy, completeness, efficiency, timeliness and professionalism.  The ideal candidate will display drive and enthusiasm; be self-motivated and able to work in a fast-paced environment. The INCOM Coordinator position requires excellent communication skills both oral and written and be resourceful in solving problems and able to be flexible if an alternative course of action is needed.  A successful candidate must be proficient in the use of Windows and Google Suite or Microsoft Office applications. 

Do it Best Corp. offers a competitive combined compensation and benefits package. Beyond your salary or hourly wage, as a full-time employee at our headquarters or one of our RSCs, you are eligible for our outstanding profit-sharing program, a long-term savings benefit, plus one of two affordable healthcare packages.

  • Flexible health care plans
  • Vision coverage
  • Dental coverage
  • Paid sick/professional time
  • Generous profit sharing
  • Referral incentive
  • 10 paid holidays annually
  • Vacation days that grow with years of service
  • Work with Director of INCOM and INCOM team to gather information, expedite, and complete projects
  • Answer telephone and respond to INCOM member and field staff inquiries for problem solving and providing assistance
  • Maintain and organize INCOM sales literature for distribution to the INCOM team and members
  • Maintain and organize INCOM vendor information for distribution to the INCOM team and members
  • Assist with preparation, proofing, and vendor debiting for the INCOM catalog
  • Prepare documents, materials, presentations and other projects for the spring and fall markets
  • Help with coordinating information for INCOM prospecting campaigns
  • Update and maintain information in SalesPoint, MMS, incomsupply.com and mydoitbest.com
  • Manage vendor debiting for INCOM catalog
  • Help out INCOM with additional projects and tasks as needed
Education and Experience
  • High School Diploma
  • Demonstrated familiarity with using standard business computer applications (Outlook, Word, Excel, Access) and internal mainframe
  • Excellent oral and written communication skills
  • Ability and willingness to learn new software applications
  • Associates or Bachelor Degree in business or equivalent experience
  • Experience using SharePoint, CRM database, advanced knowledge of Access and Excel
  • Experience or familiarity with Do it Best Corp. or INCOM Distributor Supply
Skills and Abilities
  • Must have excellent verbal and written communication skills
  • Above average problem solving skills and ability to meet deadlines
  • Excellent organizational skills
  • Strong customer service skills
  • Positive attitude and up-beat personality
  • Must have basic PC skills with proficiency in Microsoft Office Products (Outlook, Word, Excel, Access) desired
  • In-depth knowledge of Do it Best Corp. systems, services, and programs
  • Experience in handling or working with a customer relationship management database or application
  • Understanding of three step distribution and co-op business model
  • Understanding of the MRO industry
Core Competencies
List core competency here (need to have this competency within the first 4 weeks of employment)
  • Proven efficiency in Microsoft Office Excel, Word, Access, and Outlook
  • Familiar with SalesPoint, MMS,incomsupply.com, and mydoitbest.com
  • Familiar with Do it Best Corp. systems, services, and programs
  • Familiar with mainframe screens utilized for Member Services
  • Familiar with specific tasks in job description
  • Route member and territory manager inquiries to the appropriate personnel
  • Update SalesPoint and mydoitbest.com when necessary
  • Demonstrate strong verbal and written communication skills with all audiences---members, field staff, internal staff, etc.
List core competency here (need to have this competency within the first 8 weeks of employment)
  • Continue increasing knowledge about Microsoft Office applications
  • Continue increasing knowledge about Do it Best Corp. and INCOM systems, services, and programs
  • Should be able to handle all specified tasks in job description on schedule without help

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