|Position: Guest Service Representative - TownPlace Keystone|
|Job Id: 1501|
|# of Openings: 1|
TownePlace Suites, Indianapolis Keystone
Visitors to Indianapolis’ most prestigious area, Keystone at the Crossing, enjoy residential-style comfort in this all-suite hotel. Located within walking distance to a variety of restaurants and shopping, and just a short drive to both downtown Indianapolis and the Indianapolis International Airport (IND), the TownePlace Suites by Marriott offers guests their choice of residential-style studios, one, and two-bedroom suites. Each suite features in-room work space, a comfortable living area, and a full-size kitchen. Guests also benefit from complimentary amenities such as WiFi, an on-site fitness room, and access to the nearby Lifetime Fitness club, which offers free fitness classes, spas, and an indoor pool.
POSITION TITLE: Guest Service Representative
REPORTS TO: Front Office Manager
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Guest Service Representative duties and responsibilities:
Able to work 7-3 and 3-11 PM shift, with weekend/holiday availability
Education: High school graduate or equivalent.
Experience: Previous hotel-related experience desired.
This position is located at:
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management’s employees to perform their job duties may result in discipline up to and including discharge.
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