Position:  Training Manager - Arbor Lodging Chicago
Location:  566 W. Lake Street
Suite 320
Chicago, IL
Job Id:  1631
# of Openings:  1

This full-time position is based in Chicago, Illinois.
Arbor Lodging is a leading hotel investment and management company with a portfolio of premium branded hotels across the United States.  We are currently seeking an experienced training manager to join our growing team. In this position, you will manage the effective implementation of training events and special projects throughout our organization. You will oversee, design, develop, coordinate, and run various training programs. 
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Assist in the creation of strategy and execution of Talent Development goals
  • Identify future training needs and create curriculum to facilitate that training
  • Facilitate Arbor Lodging Cultural training including:
    • Service Programs (Brand & Arbor)
    • Sexual Harassment
    • Executive Onboarding
    • New Hire Orientation
  • Onboarding programs
  • Facilitate Property Level Orientations for:
    • Openings & Acquisitions as needed
  • Deliver Train the Trainer classes to leaders and task force members
  • Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement
  • Creation of well documented property trip reports and share feedback with property General Managers & Divisional VP’s as needed 
  • Provide structure and process for updating and tracking Hourly Certification, General Manager Readiness & Associate Development Programs.
  • Coordinate and execute bi weekly “On the Menu” virtual learning sessions with property leaderships
  • Assist with facilitating “above property” training as required
  • Work with company LMS software to provide performance support for Divisional VP’s & Property leadership
  • Build feedback loops and constant improvement best practices for Talent Development Programs
  • Assist in the creation of course measurement tools (tests, exams, surveys, etc…)
  • Participation in coordinating annual Leadership Summit event(s)
  • Other duties as assigned by Sr. Dir. Talent Development
  • Develop Talent
    • ability to train, motivate, and appraise others, and effectively develop in others the skills and behaviors that support career growth.
  • Inspire Followership
    • assists in guiding others in directions that yield successful performance and growth
  • Problem Solving
    • able to identify problems, to analyze problems and to implement solutions
  • Judgement & Decision Making
    • ability to seek out and consider complete and relevant information, generate sound options and make rational decisions by thoroughly analyzing all aspects of a problem or issue.
  • Results Oriented
    • focuses on the achievement of specific results or outcomes and conveys to others the importance and urgency of accomplishing goals.
  • Supervisory responsibilities
    • Indirect supervision of others is required while on property
  • Work environment
    • The job is performed indoors in a traditional office setting. 
    • Extended periods of sitting while using a computer or other devices are common.
Physical demands
  • Ability to communicate orally with trainees, department and senior management, training vendors, and coworkers is crucial. 
  • Regular use of phone and email for communication is essential. 
  • Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.
  • The ability to remain in a stationary position roughly 50% of the time 
  • Using a computer while sitting for extended periods is common. 
  • Must also be able to position self to set up and utilize multimedia equipment, including under tables and desks.
  • No heavy lifting is expected, though occasional exertion of 25+ lbs. of force (e.g., moving and setting up presentation equipment, tables/chairs) may be required. 
  • Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
  • Travel up to 50% of the time domestically with duration of up to 7 days may be required. 
Travel required
  • Travel up to 50% of the time domestically with duration of up to 7 days may be required.
Required education and experience
  • Previous Training Supervisor/Manager Experience (minimum 3 years) is required
  • Superior facilitation skills are required
  • Hotel Operations knowledge/experience preferred
  • Opening/Acquisition experience preferred
  • Superior coaching & communication skills (Hourly, Management & Executive) preferred
  • Demonstrated ability to assess situations, plan actionable tasks & execute those tasks as needed is preferred
  • Previous “Schoox” Learning Management Platform experience a plus
  • Experience designing and implementing curricula preferred
  • Excellent team-building, organization and leadership skills
Preferred education and experience
  • A bachelor’s degree in education, business administration, or liberal arts or at least 3+ years of experience in a corporate or business setting, preferably in hospitality related environment is preferred. 
  • Must be legally allowed to work unrestricted within the United States of America.
  • TIPS Facilitator Certification a plus
  • Illinois Basett Certification a plus
  • Fluent in Spanish
Other duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Enter in any other duties this role may take on. 
  • Serve on various committees within the organization
This position is located at:
566 W Lake St #320, Chicago, IL 60661
Arbor Lodging develops and manages full-service and limited-service hotels throughout the United States and is devoted to providing its hotel guests with the best possible experience while creating value and superior investment returns through its strategic focus on investing, hands-on approach to management and its principals’ unique combination of skills.  The principles of Arbor Lodging Partners have approximately fifty years of combined experience in owning, developing and operating commercial properties (including retail, multi-family and office, in addition to lodging) throughout the United States. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
  • Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management's employees to perform their job duties may result in discipline up to and including discharge.

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