Position:  Director of Housekeeping - Holiday Inn St. Rose
Location:  110 James Drive East
Job Id:  1313
# of Openings:  1

TMNT
Visiting the Big Easy is easier than ever at the Holiday Inn Express & Suites New Orleans Airport – conveniently located adjacent to the Louis Armstrong International Airport, just a short drive to Downtown New Orleans. The world-famous French Quarter, Metairie, and Kenner are within minutes from your door. World class service, complimentary airport shuttle, and many nearby New Orleans businesses, restaurants and attractions makes this a perfect home base during your visit to New Orleans.
Holiday Inn Express & Suites – New Orleans Airport is currently managed by Arbor Lodging Management.
 
JOB SUMMARY
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
 
CORE WORK ACTIVITIES
  • Managing Housekeeping Operations and Budgets
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Schedule employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Ensures employee recognition is taking place on all shifts.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.
  • Review employee satisfaction results.
  • Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
 
CANDIDATE PROFILE
Education and Experience
  • High school diploma or GED; 3 years experience in housekeeping or related professional area.
OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
 
This position is located at:
110 James Drive East, St. Rose, LA 70087
 

Arbor Lodging Management is a Chicago based hotel investment and management company. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing  - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.
 
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management‰Ûªs employees to perform their job duties may result in discipline up to and including discharge.

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