Position:  Restaurant Server PART TIME *
Location:  50 N Martingale
Job Id:  813
# of Openings:  1

Gratuity based position

A one-of-a-kind trip awaits you at Chicago Marriott Schaumburg. Your stay in the Windy City is a breeze thanks to our hotel's location close to popular attractions such as LEGOLAND¨ Discovery Center Chicago, Woodfield Mall, and downtown Chicago. Later, walk into our spacious lobby where style and comfort meet to gather with friends, family or colleagues. When it's time to retire to relaxation, return to our accommodations and wind down on pillowtop beds dressed with duvet covers and Frette luxury linens. Our rooms and suites also include high-speed Wi-Fi and workstations with plug-in panels. Satisfy your cravings while indulging in filling entrees with international twists at BlueFire Grille. Bevande Lounge, our on-site bar, also offers Italian-inspired drinks and dinners. Before heading out to downtown or Hoffman Estates, drop by our coffee house for Starbucks drinks. Whether your visit is business related or you're here to explore Chi-Town, Chicago Marriott Schaumburg makes for the ideal home base.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

 Complies with all guest service basics such as uniforms, name tags, and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices, and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Set up tables and ensure cleanliness of linen, silverware, and glassware.  Clean tables including removal of and proper placement of soiled wares and trash.
  • Know the menu and be able to explain major ingredients and preparation methods. 
  • Greet guests, take orders and serve following policies, procedures, brand standards alcohol awareness and federal, state and local serving regulations.
  • Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
  • Follow proper guest check and payment policies and procedures.
  • Follow all cash handling responsibilities according to policies and procedures.
  • Report all tips in compliance with company policy and IRS regulations.
  • Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of the shift.
  • Complete assigned sidework and related cleaning duties. 
  • On time and at work when scheduled, and in proper uniform.
  • Consistent professional and positive attitude and actions when communicating with guests, vendors, and associates.
  • Report any incidents of guest dissatisfaction and unusual matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager/supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Any other tasks / duties as requested by management.

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills, and abilities cited below.

Education and Experience:
  • High school education or related experience. 
  • Server, alcohol awareness certification and familiarity with hospitality industry practices preferred.  
 Skills and Abilities:
  • Ability to understand and provide friendly guest service. 
  • Able to understand and comply with proper food handling and serving techniques and federal, state and local serving guidelines and to properly process checks and payments in compliance with policies and procedures. 
  • Skills in compiling facts/figures, identify and investigate issues and resolve basic matters. 
  • Ability to follow an appropriate course of action based on policies and procedures. 
  • Computer and office equipment knowledge and skills.
  • Attention to details with good organizational and efficient time management skills. 
  •  Consistent professional attitude and behavior with effective listening and communication skills. 
  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. 
  • Ability to satisfy the legal requirements for employment within the jurisdiction.
 Working Conditions & Physical Effort:
  • Physical work is a primary part of the job. 
  • Work is normally performed in an interior hotel environment with equipment and machines. 
  • The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. 
  • The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. 
  • Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.  While performing job duties, the associate is required to speak, listen and write. 
  • The job requires close vision with or without corrective lenses.
This position is locate at:

 Arbor Lodging Management is a Chicago based hotel investment and management company. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing  - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management‰Ûªs employees to perform their job duties may result in discipline up to and including discharge.


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