Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, Choice and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.
We are currently seeking a
Front Desk Agent
for Hampton Inn Suites Minneapolis in Bloomington, MN!
Front Desk Agent Duties and Responsibilities
- Represents the hotel to the guest throughout all stages of the guest's stay.
- Helps guests’ complete registration cards and then assigns rooms, accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded, presenting options and alternatives to guests.
- Coordinates room status updates with the housekeeping department.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Maintains the cleanliness and neatness of the front desk area.
The Successful Front Desk Agent Candidate
- Upbeat, positive, and professional individual with a passion for customer service
- High school graduate or equivalent.
- Previous hotel-related experience desired.
- Requires ability to lift 50 lbs and sit, stand, or walk for extended periods of time.
The Benefits of Arbor Lodging
- Competitive salaries
- Annual review with increase potential
- Comprehensive benefits package, including medical, dental and vision insurance programs
- Paid Vacation Time
- 401k program with company match
Arbor Lodging focuses on Five Guiding Principles to maintain a culture that allows growth, development, and progression within the properties:
- · Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- · Lead with Heart - Be kind, passionate and hospitable.
- · Be Accountable - Take ownership and deliver results.
- · Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- · Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
We look forward to speaking with you! Apply today!
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management's employees to perform their job duties may result in discipline up to and including discharge.
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