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Position:  Lobby Attendant - Marriott Schaumburg
Location:  50 N Martingale
Job Id:  1242
# of Openings:  1

A one-of-a-kind trip awaits you at Chicago Marriott Schaumburg. Your stay in the Windy City is a breeze thanks to our hotel's location close to popular attractions such as LEGOLAND® Discovery Center Chicago, Woodfield Mall and downtown Chicago. Later, walk into our spacious lobby where style and comfort meet to gather with friends, family or colleagues. When it's time to retire to relaxation, return to our accommodations and wind down on pillowtop beds dressed with duvet covers and Frette® luxury linens. Our rooms and suites also include high-speed Wi-Fi and workstations with plug-in panels. Satisfy your cravings while indulging in filling entrees with international twists at BlueFire Grille. Bevande Lounge, our on-site bar, also offers Italian-inspired drinks and dinners. Before heading out to downtown or Hoffman Estates, drop by our coffee house for Starbucks® drinks. Whether your visit is business related or you're here to explore Chi-Town, Chicago Marriott Schaumburg makes for the ideal home base.
 
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 
 
The Lobby Attendant cleans lobby, restrooms and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.
 
Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.
 
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • Receive assignments, priority requests, keys and supplies from Housekeeping management.  Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean.  Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
  • Walk all assigned spaces at beginning and end of shift.  Remove newspapers, trash, empty ash receptacles and note any areas that require immediate cleaning. 
  • Clean assigned public areas including dusting, polishing, vacuuming, glass cleaning and trash removal.  Clean public elevators.  Clean public restrooms and stock with supplies.  Perform quality check on public space televisions, telephones and lamps. 
  • Clean offices as assigned.    
  • Appropriate and proper use cleaning equipment and supplies.
  • Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.  
  • Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.
  • Perform duties of Houseperson, Room Attendant or Laundry Attendant as assigned.  
  • Attend department meetings as scheduled.
  • On time and at work when scheduled and in proper uniform.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Any other tasks / duties as requested by management. 
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
 
Education and Experience:
 
High school education or one plus years related experience.  Familiarity with hospitality industry practices preferred.  
 
Skills and Abilities:
 
Ability to understand and provide friendly guest service.  Ability to understand and comply with proper cleaning techniques, procedures and brand standards.  Ability to operate a vacuum, mop and properly use cleaning equipment and supplies.  Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters.  Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a lamp, coffee maker, phone, TV and other public space equipment.  Attention to details with good organizational skills and efficient time management. 
 
Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.
 
Working Conditions & Physical Effort:
 
Physical work is a primary part of job.  Work is normally performed in an interior hotel environment with equipment and machines.  The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.  While performing job duties, the associate is required to speak and listen.  The job requires close vision with or without corrective lenses. 
 
Arbor Lodging Management is a Chicago based hotel investment and management company. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing – Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.
 
This position is located at:
50 N Martingale Rd, Schaumburg, IL 60173
 
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management’s employees to perform their job duties may result in discipline up to and including discharge.

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