Position:  Front Desk Agent - Suburban Extended Stay, Indianapolis
Location:  8055 Bash Street
Indianapolis, IN
Job Id:  1607
# of Openings:  2

Suburban Extended Stay, Indianapolis NE
Comfortable, pet-friendly accommodations for extended-stay visitors to the Northeastern Indianapolis area. With close proximity to the Klipsch Music Center, Castleton Square Mall, and two highly rated golf courses, guests can enjoy the local sights by day, then rest up in their spacious, tastefully designed room—complete with a well-equipped kitchen, work desk, and TV. Free WiFi and copy and fax services also make this a convenient option for working travelers.
 
Suburban Extended Stay, Indianapolis NE is currently managed by Arbor Lodging Management.
 
POSITION TITLE: FRONT DESK AGENT / ASSISTANT
REPORTS TO: General Manager
POSITION SUMMARY:
Represents the hotel to the guest throughout all stages of the guest's stay. Determine a guest's reservation status and identifies how long the guest will stay. Helps guests’ complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Uses proper telephone etiquette.
  •  Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures. 
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
PREREQUISITES:
Education: High school graduate or equivalent.
Experience: Previous work experience with Marriott systems, Customer Service and or Hotel experience
Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
 
This position is located at:
8055 Bash Street, Indianapolis, IN 46250
 
 
 
Arbor Lodging Partners develops and operates full-service and limited-service hotels throughout the United States and is devoted to providing its hotel guests with the best possible experience while creating value and superior investment returns through its strategic focus on investing, hands-on approach to management and its principals’ unique combination of skills.  The principles of Arbor Lodging Partners have approximately fifty years of combined experience in owning, developing and operating commercial properties (including retail, multi-family and office, in addition to lodging) throughout the United States. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management's employees to perform their job duties may result in discipline up to and including discharge.
 

 

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