Position:  Front Desk Supervisor
Location:  285 Broadway
Job Id:  1260
# of Openings:  1

HISB
Set your own pace in Utah at the Residence Inn Salt Lake City Downtown where the hotel's recently remodeled suites offer a home-like experience ideal for extended-stay travelers. Conveniently situated in a prime downtown location, just steps from the Salt Palace Convention Center, each of our studio, one- and two-bedroom suites feature a full-size kitchen, 42-inch LCD TV, free Wi-Fi and separate areas for living, working and sleeping. Amenities also include Marriott luxury bedding, a complimentary hot breakfast buffet and evening socials. Located within walking distance of two major shopping areas - The Gateway and City Creek Center; our hotel is also near popular restaurants and some of Salt Lake City's finest attractions.

The Residence Inn Salt Lake City Downtown is seeking a Front Desk Supervisor to join our team! Previous hotel front desk experience is required, Marriott preferred.

Responsibilities:

Reporting to the Assistant General Manager, the Front Office Supervisor position is an entry level supervisory position that is responsible for leading the Front Desk operation ensuring and maintaining a consistently high standard of customer service. This position will be responsible for checking guests in and out at the front desk, and maintaining the smooth flow of front desk services.

The key responsibilities of the Front Office Supervisor include but are not limited to:

  • Lead and direct the team to ensure the smooth operation of Front Desk functions.
  • Participates in training of all Front Desk associates; acts as a resource to associates.
  • Checks guests in and out of the hotel; Performs daily Front Desk Agent duties
  • Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
  • Monitors the registration against in-house guests; Maintains smooth operation of the front desk
  • Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms,); communicates information to the associated departments
  • Resolves guest and associate complaints and issues
  • Understands the need and willingness to work in other related departments during peak periods as required

Qualifications:

  • Minimum one year hotel front desk experience, Marriott preferred
  • Fun, friendly and energetic
  • Available to work a variety of shifts to include weekends, holidays, days and evenings.
  • Dependable and with a strong work ethic

**Benefits Offered:

  • Health Insurance, Dental, Vision
  • 401k
  • PTO/Vacation
  • Marriott travel discounts

Job Type: Full-time

Job Type: Full-time

Location:

  • Downtown Salt Lake City, Utah

Language:

  • English

Required work authorization:

  • United States

Shifts:

  • Morning
  • Mid-Day
  • Evening
  • Graveyard
  • Weekdays and weekends
Address: 285 Broadway, Salt Lake City, UT 84101
 
Arbor Lodging develops and manages full-service and limited-service hotels throughout the United States and is devoted to providing its hotel guests with the best possible experience while creating value and superior investment returns through its strategic focus on investing, hands-on approach to management and its principals’ unique combination of skills.  The principles of Arbor Lodging Partners have approximately fifty years of combined experience in owning, developing and operating commercial properties (including retail, multi-family and office, in addition to lodging) throughout the United States. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management's employees to perform their job duties may result in discipline up to and including discharge.
 

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