Position:  Hotel General Manager - Fairfield Milwaukee Downtown
Location:  710 N. Old World 3rd St.
Job Id:  1200
# of Openings:  1

Fairfield Inn & Suites Milwaukee
The Fairfield Inn & Suites Milwaukee is situated in the historic 1924 Straus Building in the heart of Downtown Milwaukee. Steps from the famed Milwaukee Art Museum, BMO/Harris Bradley
Center, vibrant dining and entertainment district and major corporations, this hotel is ideal for those traveling to Milwaukee for business or pleasure. The hotel’s design unites contemporary accommodations with a stylish urban warehouse lobby reminiscent of Milwaukee’s yesteryear.
After experiencing Milwaukee’s most popular attractions, relax in our chic and comfortable guest rooms with crisp linens and pillow-top mattresses. Each room is complete with a refrigerator while the suites provide extra space to spread out along with the convenience of a microwave and other upgraded amenities.
 
POSITION TITLE: General Manager
REPORTS TO: Director of Operations
POSITION SUMMARY:
The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. 
Responsible for managing the property management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.
GM DUTIES AND RESPONSIBILITIES:
  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service, and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stakeholders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential pieces of equipment and services.
  • Act as a final decision maker in hiring a key staff.
  • Coordination with HOD's for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
PREREQUISITES:
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
EDUCATION:
A university degree in hotel management or a related field with experience in the opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.
EXPERIENCE:
At least 5 to 10 years experience in the hospitality industry as a General Manager or Asst. General Manager.
 
Arbor Lodging is a Chicago-based, multi-state, multi-brand hotel Management Company. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
  • Do the Right Thing – Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.
 
This role is located at:
710 N. Old World 3rd St., Milwaukee, WI 53203
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management’s employees to perform their job duties may result in discipline up to and including discharge.

Apply for this Position
Go back to the job list