Position:  Assistant General Manager
Location:  410 S. 68th Street
Job Id:  1254
# of Openings:  1

POSITION TITLE: Assistant General Manager
 
REPORTS TO: General Manager / Area General Manager / Owner
 
POSITION SUMMARY:
The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel’s mission, guests, employees, and owner’s satisfaction.
 
ASSISTANT GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
  • Assist the General Manager in her day to day operations.
  • Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to staff and HOD.
  • Acts as the hotel’s public relations director and promotes the property within the hotel industry, local community and trade associations.
  • Monitors the Guest feedback on Trip advisor, OTA's etc. and hotels GSS surveys.
  • Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process.
  • Selects or assists in the selection of hotel staff and completes all new hire paper works.
  • Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Maintains accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing etc.
  • Assisting General Manager during morning meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Ensure full compliance with hotel operating controls, SOP’s, policies, procedures and service standards.
  • Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Assist General Manager in key property issues including capital projects, customer service, and refurbishment.
  • Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
  • Performs daily, weekly and monthly property inspections.
  • Ensures property, grounds, physical plant and work areas maintained to standard.
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need.
  • Cover shifts in all departments as scheduled by the General Manager.
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide the status report to GM.
  • Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Provide effective leadership to hotel team members.
  • Ensure hotel staff is provided with uniforms and name tags and upholds property grooming standards.
  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Assist the GM in all aspects of business planning.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Respond to audits to ensure continual improvement is achieved.
  • All Other duties as assigned by the General Manager or Management.
PREREQUISITES:
Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice, and assistance as required.
Available to work when needed, including weekends, holidays, and nights.
 
EDUCATION:
A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with a clear track record. Experience in financial accounting, personnel supervision, and problem resolutions is an added advantage. Excellent computer system skills.
 
EXPERIENCE:
At least 5 to 10 years experience in the hospitality industry, with significant experience. And at least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive assistant manager.
 
Arbor Lodging develops and manages full-service and limited-service hotels throughout the United States and is devoted to providing its hotel guests with the best possible experience while creating value and superior investment returns through its strategic focus on investing, hands-on approach to management and its principals’ unique combination of skills.  The principles of Arbor Lodging Partners have approximately fifty years of combined experience in owning, developing and operating commercial properties (including retail, multi-family and office, in addition to lodging) throughout the United States. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
 
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
 
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.
 
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management's employees to perform their job duties may result in discipline up to and including discharge.

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