Position:  Front Desk Supervisor - Hotel Phillips
Location:  106 W 12th Street
Job Id:  1300
# of Openings:  1

Are you looking for a unique hospitality opportunity?  Passionate about exceptional service?  Ready to take your career to the next level?  We have the opportunity for you!  Read on to learn more.
About Arbor Lodging
Arbor Lodging Management is a Chicago based, multi-state, multi-brand hotel management company.  We focus our acquisitions, progress and culture on our Guiding Principles:
  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity, respect individual opinions an ideas.
We have a reputation for strong leadership and providing innovative solutions for the many challenges faced by hotels.
About Hotel Phillips, Curio by Hilton collection, Kansas City, MO
Hotel Phillips is a landmark hotel providing landmark experiences.  Built and maintain to impress, this Art Deco icon of downtown Kansas City has a long-history as a hub for society.  Hotel Phillips was built in 1931 and at one time was the tallest building in Kansas City.  Recently completing a $20 million top-to-bottom renovation, the full-service guest experience includes access to flexible meeting and function space, a restaurant/bar run by an award-winning Executive Chef, and music and arts throughout the hotel.  Beyond its interior amenities, the hotel's prime location in the heart of the vibrant Power and Light District gives easy access to nightlife, business, and shows at the Sprint Center.
Our best days are ahead of us.  In January 2017, Hotel Phillips joined the Curio by Hilton collection.  With our new product and guest base, all that is missing is you!
Front Desk Supervisor Job Description
  • Supervises and directs front office team members to ensure efficient and smooth operations and guest satisfaction.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a professional, courteous and timely manner.
  • Uses suggestive selling techniques to sell room nights and increase occupancy and revenue.
  • Allocates rooms to expected arrivals after considering guest preferences and special requests.
  • Resolves guest issues, complaints and problems in a quick and efficient manner to maintain a high level of guest satisfaction.
  • Controls cash transactions at the front desk.
  • Ensures hotel charges are processed in a timely manner to guest accounts, invoices are accurate, billing instructions are verified and all necessary supporting bills and vouchers are attached to direct settlements.
  • Builds strong relationships and liaises with all other departments, particularly housekeeping, reservations and sales.
Qualifications and Requirements
  • Degree or diploma in Hospitality Management or relevant Hilton experience preferred.
  • Minimum of 2-3 years related work experience at the Front Desk of a hotel required.
  • Knowledge of Hilton Systems and OnQ certification required.
  • Ability to remain calm and maintain a positive attitude even in stressful situations.
  • Ability to communicate effectively orally and in writing.
  • Ability to use computerized systems - including Microsoft Office, OnQ and similar systems.
Have questions or want to connect with a recruiter?  Text us at 816-945-9936.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management’s employees to perform their job duties may result in discipline up to and including discharge.

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