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Position:  IT Help Desk Technician
Location: 
Job Id:  462
# of Openings:  0

POSITION SUMMARY
Under leadership of the IT Manager, this position will support all technology, including telecommunications and computer operations of Christian Community Health Center (CCHC). The Help Desk Technician position will be accountable and not limited to providing support to all staff technical needs, including the requirements related to accreditation and compliance. Responsible for assisting all CCHC staff with all hardware and software related questions. Other responsibilities include fielding support telephone calls, e-mail messages, and request for services forms from CCHC staff who are seeking guidance on technical problems.
 
RESPONSIBILITIES
Log all calls and manage response escalation 
Maintain/monitor servers and related hardware
Create, suspend or delete accounts as part of New Hire or Separation process in AD
Reset user ID*s for LAN access in AD and other specified applications 
Escalate incidents based on priority 
Communicate daily trends to IT leadership as needed 
Assist in Installs/Move/Add/Change process examples include but not limited to: 
  deploying new desktops and ensuring proper data migration when applicable. Coordinating desktop roll down process (repurpose machines in the environment) as needed 
General Hardware installation or swaps including peripherals (i.e. monitors, mouse, keyboards, desktop printers, etc.) 
Maintain accurate deployed stock inventory information on record 
Assist in the decommission of old equipment in coordination with building services and IT
Provide technical support to ensure that hardware and software systems are fully functional
Manage security administration activities for systems
Manage system maintenance and security activities
Supports the system set up and IT training needs of CCHC employees, through internal and external training opportunities, and train users on new applications and upgrades as needed     and assigned
Install new software releases and system upgrades (as needed)
Supports the Confidentiality, Integrity and Availability of CCHC’s IT infrastructure and makes recommendations for improvement (where needed)
Supports the department, meeting the accreditation, quality and compliance needs of the organization as it relates to Management Information Systems (MIS)
Represents CCHC at various Information Technology related meetings, conferences and workgroups as needed and assigned by the Information Technology Manager 
Promotes new technology by supporting implementation processes to installation on projects such as hardware and computer wiring, incorporating T1 circuit and networking installation      as needed and assigned by the Information Technology Manager
Programs and maintains the Cisco VoIP phone and voicemail systems and reports via a Cisco-based platform
Support of ordering/maintaining technology needs related to phones, computers, hardware and software
Generate required daily, weekly and monthly departmental reports as assigned and needed
Supports Compliance and Quality team with trainings and meeting data requests and needs.
Supports the planning and implementation the information systems utilized at the Health Center
Diagnose problems by asking accurate, concise questions in a professional and timely manner following the parameters and policies of Christian Community Health Center
Serves as department back up support for Information Technology Manager
Other duties as assigned 
 
MINIMUM QUALIFICATIONS
Technology related certification/degree required with at least 2 years of related experience. 
Reliable transportation, valid driver’s license and auto insurance.
Excellent knowledge of diagnosing and correcting issues within the Windows 7, 8, 10 operating systems; and Windows 2012 Server. 
Experience with workstation, laptop, desktop and LAN printer hardware repair.
Knowledge of Microsoft Office 365 applications.
Must have experience handling high call volume service desk.
Must be able to safely move and lift equipment (20 – 40 lbs.).
LAN/ WAN experience preferred.
Excellent communication and problem-solving skills. 
Willingness to be challenged and consistently grow and stay knowledgeable about new healthcare technology systems to improve the organizations workflow efficiency. 
 

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Christian Community Health Center delivers comprehensive primary medical and dental services that respond to the needs of the communities we serve.

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