Assists supportive housing clients to maintain their housing and increase their self-sufficiency though linkages to resources and the attainment of established goals. In addition to maintaining a caseload, assists management with all audits and the activities of case managers providing assistance, training and guidance.
Duties include but are not limited to:
- Conducts monthly chart reviews of case manager’s charts.
- Complete monthly reports as requested by Supervisor.
- Become a user with HMIS.
- Conducts a minimum of one monthly face to face contact per client.
- Provides a minimum of one monthly home visit per client or as needed.
- Complete chronological progress notes within twelve hours of contact with client or collateral encounter.
- All progress notes must be completed in DAP format and signed and date with appropriate credentials.
- Develop initial service plan specific and tailored to the client needs identified during initial intake assessment/screening process.
- Revise or update services plans every six months or based upon the client level of need.
- Assist no-income clients to identify appropriate resources to obtain entitlement(s) within six months of admission to the housing program.
- Completion of referral documentation and informed consent for supportive services.
- Routinely assesses strengths and barriers to income, housing stability and self-sufficiency (including health, substance use and mental health issues), and provide appropriate referrals to supportive services in a timely manner.
- Provides advocacy, support, and linkages/referrals to community resources
- Conducts follow-up on all referrals and documents referral outcomes
- Update client files to ensure a record all client level activities
- Enter all client level activities in Client Track within twelve hours of encounter.
- Completion of monthly statistical report and submit to immediate Supervisor by tenth business day of each month
- Participates in all mandatory external and internal meetings or trainings.
- Adherence with the Agency’s code of ethics and HIPPA Regulations for confidentiality
Bachelor’s degree plus two (2) years experience in social services (case management experienced preferred). Experience serving homeless, ex-offenders, individuals living with HIV/AIDS and/or substance abuse population is preferred. An automobile, valid Driver’s License and vehicle insurance coverage is required. Occasional late or weekend hours may be required.