Position:  Assistant Front Office Manager - Floridays Resort
Location:  Orlando, FL
Job Id:  945
# of Openings:  1

Overview:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in coordinating all the activities of the Front Desk / PBX / Bell Stand to meet the hospitality and service needs of all resort guests. Also, must ensure that all operational policies and procedures regarding finances are adhered to on a day to day basis.
 
Responsibilities:
1. Maintain all cost in the Front Office at or below budget. (wages, operational supply etc).
2. To oversee the efficiency of a thorough operation in all aspect of the Front Office.
3. To instill professionalism, demeanor, appearance, ethics and image of self and subordinates.
4. Eliminate credit adjustments.
5. Must maintain “positive” guest relations.
6. To ensure an atmosphere in which all guests will be treated as one, and yet still feel that special personalized touch.
7. To assist in preparing schedules according to resort business demands and within the structure of the budget.
8. Resolve all guest complaints at the Front Office level of management while giving the guest the feeling of assurance that their situation is being taken care of by the most capable person on the property.
9. Will direct and supervise all Front Office operations efficiently and profitably while reflecting a courteous and hospitable manner.
10. Coordination and handling of guest room keys, house mail and messages.
11. Assisting in locating accommodations for guests when hotel space is not available.
12. Prepare accurate and aggressive long and short term financial objectives for the Front Office; consistent the resort’s objectives.
13. Ensure and maintain a high level of professionalism throughout the department and staff.
14. Professional development of self and subordinates. Ensure all associates are trained per the PHM policies and Procedures and that ongoing training needs are identified and acted upon.
15. Operate in compliance with all local, state and federal laws and government regulations.
16. Communicate effectively with all departments.
17. Maintain Front Office log for effective communication.
18. Maintain a secure and safe environment for employees and guests.
19. Conduct monthly departmental staff meetings/ training topics.
20. Execution of special projects assigned by the Director of Guest Services and Guest Services Manager.
21. Ensure that all staff members are trained and able to assist in all property emergency procedures.
22. Ensure accuracy of property reservations and address deficiencies.
 
Job Requirements:
  1. High School Diploma and/or equivalent
  2. Experience with 1-3 year minimum in the Front Office management capacity.
  3.  Must have extensive computer and POS experience. Experience with Maestro PMS system a plus.
  4. Must have excellent verbal and written communication skills.
  5. Must be very guest oriented and possess excellent customer service skills.

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