Position:  Reservations Agent
Location:  Orlando, FL
Job Id:  673
# of Openings:  1

We have an exciting opportunity at Paramount Hospitality Management, if you are passionate about customer service and exceeding customer expectations please review our Reservations Agent position details below and apply directly to our website where you can view more detailed information of all our Award-Winning Properties. Please apply at www.phmcareers.com to be considered.
 
The Reservations Agent will be responsible for booking hotels stays at this resort in addition to its three sister properties; The  Avanti International Resort, The Avanti Palms Resort, and the Point Hotel and Suites. The Floridays Resort was recently name the #1 Family Resort in the country for two years in a row.
 
Ideal candidates are dedicated to instilling a high standard of guest service in all interactions - ability to handle high volume high pressure situation - multiple tasks along with answering phones.  The ideal agent will be working a mix of shifts, not limited to AM opening shifts or PM closing shifts, as well as weekends.
 
This position is not commission based and there are no cold callings.
             
 **Additional incentives available based upon performance
 
 Responsibilities :
  • To provide the most professional and thorough guests services to all incoming guests inquiries in a timely manner complimenting the standards set for the resort.
  • Imputing reservations into the PMS efficiently and timely with the utmost accuracy.
  • Assist the Front Office of each resort with completing daily arrivals reports including reviewing on the books reservations for accuracy, have the necessary deposit details, and ensuring that they are active with appropriate rates.
  • Assist in maintaining the inventory as it relates to observing “opened” and “closed” dates to utilize availability through room sales for maximum occupancy without overselling the resort.
  • Act as a welcome ambassador by offering full detailed descriptions of the resort and the available rates, while consistently and effectively upselling the resort and packages.
  • Maximize the potential profit of the rooms department as it pertains to occupancy and ADR.
  • Respond to guest inquiry via email or phone calls with the utmost professionalism and with thorough and accurate responses.
  • Operate in compliance with all local, state, and federal laws and government regulations.
  • Maintain and ensure a high level of professionalism throughout the department and staff.
  • Ensure that all staff members smile and greet all guests and co-workers.
  • Expedite special projects as requested within the timeframe required.
  • Communicate effectively with all departments.
  • Attend quarterly departmental meetings with staff.
  • Assist in all property emergency procedures and protect both our guests and employees on a day to day basis.
  • Maintain a safe and secure environment at all times for both the employees and guests.
 
Qualifications :
  • Open availability to work AM and PM shifts, holidays, weekends, etc. - Required
  • Bilingual in English & Spanish Preferred
  • Experience working in a resort-preferred but not required - Front Desk Agent, Call center, or similar job experience.
  • Must have excellent phone etiquette, multitask skills.
  • Must be proficient with computer skills to adapt to the PMS.

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