Position:  Housekeeping Dispatcher - Avanti Palms Resort
Location:  Orlando, FL
Job Id:  721
# of Openings:  1

Overview:
The Housekeeping Dispatcher ensures the levels of quality control and organization for Housekeeping meet or exceed our standard on a daily basis by following the Resorts standards for productivity and cleanliness.
 
Responsibilities:
1. Answer Housekeeping phones and take messages in a courteous and efficient manner.
2. Responsible for running all reports as required for room assignments and updating as needed.
3. Fulfill all guest and employee requests promptly.
4. Responsible for keeping guest request logs up to date to ensure efficient response time is realized.
5. Responsible for securing, logging and mailing all lost and found items expediently.
6. Responsible for entering and communicating all work orders or requests to Engineering Department.
7. Responsible for logging attendance records and making sure Housekeeping Management receives daily.
8. Coordinates Housekeeping work with other departments.
9. Tracks and monitors all deliveries and notifies manager of their status.
10. Tracks and monitors room replacement status.
11. Responsible for maintaining key control within the department.
12. Reports any problems to the Supervisor or Manager immediately.
13. Cleans rooms as directed by management.
14. Assist in Maintaining safe working conditions and practices.
15. Ensure that your proper uniform and nametag is worn at all times.
16. Maintain effective communication with all co-workers and supervisors.
17. Communicate clearly and always display a positive attitude.
18. Must be familiar with the opening and closing procedures for the department.
19. Operate in compliance with all local, state, and federal laws and government regulations.
20. Maintain and ensure a high level of professionalism throughout the department.
21. Ensure all assets and supplies for the department are kept secure and in storage at all times.
22. Be familiar & assist with all emergency and fire procedures.
23. Report to Security any suspicious activity.
24. Follow key sign in and sign out procedures.
25. Adhere to scheduled work hours and attendance policies and procedures.
26. Familiarize self with the property Housekeeping policies and procedures.
27. Offer assistance to guest using their first name whenever possible.
28. Attend and participate in required meetings.
29. Carry out any reasonable request by management of which the associate is capable of performing.
 
Job Requirements:
1. High School Diploma or equivalent
2. Prior Housekeeping Supervisory experience is preferred.
3. Good organizational skills and must be able to handle multiple tasks
4. Able to work on your feet for long periods of time.
5. English language skills required & multi-language a plus.

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