Position:  Bellperson
Location:  Orlando, FL
Job Id:  820
# of Openings:  1

If you are passionate about customer service and exceeding customer expectations please review our Bellperson position details below and apply directly to our website where you can view more detailed information of all our Award-Winning Properties. Please apply at www.phmcareers.com to be considered.
The Bellman is responsible for assuring quick, efficient and friendly service to all guests.  Assist guests with arrivals and departures and to assure proper handling of guest’s luggage
  • Maintain a professional appearance at all times.
  • Must be in full uniform with name badge at all times.
  • When not assisting guests you must report to your post position and maintain it in a at ease position.
  • No food or beverages are allowed to be consumed in any guests related area, including but not limited to the gum and candy.
  • Guests must all be greeted in a hospitable manner upon coming in contract with them.
  • Tags and claims guests’ luggage.
  • Escorts guests to assigned rooms.
  • Introduce guests to property and offer information and services including but not limited to the F & B facilities, hours of operations of all outlets, use of the in-room thermostat, appliances and other important guest related uses (ie trash room, fitness room, etc..).
  • Provide all around excellent customer service and to be of any assistance to our guests to ensure a comfortable and pleasant stay at the property.
  • Operate in compliance with all local, state and federal laws and government regulations.
  • Maintain and ensure a high level of professionalism at all times.
  • Ensure a pleasant and safe work environment.
  • Ensure a good working relationship with all departments.
  • Assist with special request at all times.
  • Assist with all emergency procedures as required.
Job Requirements:
  • High School Diploma
  • Must be able and willing to work on his/her feet for long periods of time
  • Must be able and willing to lift 15 + lbs.
  • Must possess excellent communication skills both written and verbal.

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