Position:  Cafe Supervisor - Avanti Palms
Location:  Orlando, FL
Job Id:  724
# of Openings:  2

To ensure that the operations of the cafe meet and exceed the guests expectations from a quality and guest service aspect.
  1. To assist in operating the department within the budgeted guidelines from both a revenue and cost perspective.
  2. To assist in the implementation of a menu concept that appeals to our in-house guest that will increase the outlets capture ratio and revenues per occupied room as compared to budget.
  3. Ensure that the department complies with all health department regulations on a day to day basis.
  4. To ensure that all menu items are being properly portion controlled to ensure that the cost of sales stay within the budgeted guidelines.
  5. Ensure that the café and marketplace cooler items, frontline is stocked & faced, organized and all retail items have been properly priced and positioned for sale.
  6. To ensure that all P & P and checklist are being implemented and executed on a day-to-day basis.
  7. To take competitive bids on all perishable items on a weekly basis and purchase based on quality and price.
  8. Assist in conducting focus groups to ensure that the department is meeting and exceeding the guests’ expectations.
  9. Ensure that all deliveries are priced and dated prior to being stored.
  10. Keep all F & B areas clean and organized including both front and back-of-the-house areas.
  11. Ensure that all staff is in a clean proper uniform with their respective name badge.
  12. Ensure that a check is issued for every item ordered by a guest.
  13. Shop the department to ensure that the proper P & P are being followed and enforced.
  14. Ensure that all room service and VIP china, glass and flatware are retrieved to reduce privilege within the department.  
  15. To ensure that the department has adequate supplies to meet the operational needs.
  16. Ensure that the telephone etiquette is professional and consistent at all times.
  17. Assist with all catered / banquet functions as requested.
  18. Ensure that all subordinates have a thorough understanding of their respective job descriptions.
  19. To ensure that all members of staff have been adequately trained and that they understand their responsibilities, departmental goals and objectives.
  20. Train staff on the importance of safety to prevent on the job injuries and guests incidents.
  21. To review employee schedules according to the business forecast and business demand.
  22. Induct, orient and train assigned personnel to meet their departmental responsibilities.
  23. Operate in compliance with all local, state, and federal laws and government regulations.
  24. Maintain and ensure a high level of professionalism throughout the department and staff.
  25. Ensure that all staff members smile and greet all guests and co-workers.
  26. Expedite special projects as requested within the timeframe required.
  27. Communicate effectively with all departments.
  28. Assist in conduct monthly departmental meetings with staff as requested.
  29. Participate, train and develop staff on all property emergency procedures that protect both our guests and employees on a day to day basis.
  30. Maintain a safe and secure environment at all times for both the employees and guests.
Job Requirements:
  1. Previous F & B management experience (2-3 years minimum).
  2. Well rounded knowledge in both food and beverage areas.
  3. Product knowledge.
  4. POS Systems skills required
  5. Must have excellent interpersonal skills.
  6. Supervisory and leadership skills. 

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