Position:  Guest Service Manager-Avanti International Resort
Location:  Orlando, FL
Job Id:  714
# of Openings:  1

We have an exciting opportunity for our fabulous Avanti International Resort, if you are passionate about customer service and exceeding customer expectations please review our Guest Service Manager position details below and apply directly to our website where you can view more detailed information of all our Award-Winning Properties. Please apply at www.phmcareers.com to be considered.
 
The Guest Service Manager is responsible for directing and coordinating all the activities of the Front Desk / PBX / Bell Stand to meet the hospitality and service needs of all resort guests.  Also, must ensure that all operational policies and procedures regarding finances are adhered to on a day to day basis.
 
  1. Maintain all cost in the Front Office at or below budget. (Wages, operational supply etc).
  2. To oversee the efficiency of a thorough operation in all aspect of the Front Office.
  3. To instill professionalism, demeanor, appearance, ethics and image of self and subordinates.
  4. Eliminate credit adjustments.
  5. Must maintain “positive” guest relations.
  6. To ensure an atmosphere in which all guests will be treated as one, and yet still feel that special personalized touch.
  7. To oversee and prepare schedules according to resort business demands and within the structure of the budget.
  1. Resolve all guest complaints at the Front Office level of management while giving the guest the feeling of assurance that their situation is being taken care of by the most capable person on the property.  
  2. Will direct and supervise all Front Office operations efficiently and profitably while reflecting a courteous and hospitable manner.
  3. Coordination and handling of guest room keys, house mail and messages.
  4. Assisting in locating accommodations for guests when hotel space is not available.
  5. Prepare accurate and aggressive long and short term financial objectives for the Front Office; consistent the resort’s objectives.
  6. Ensure and maintain a high level of professionalism throughout the department and staff.
  7. Professional development of self and subordinates.
  8. Operate in compliance with all local, state and federal laws and government regulations.
  9. Communicate effectively with all departments.
  10. Maintain Front Office log for effective communication.
  11. Maintain a secure and safe environment for employees and guest.
  12. Execution of special projects assigned by the General Manager.
  13. Ensure that all staff members are trained and able to assist in all property emergency procedures.
  14. Ensure all associates understand and are following the PHM and Avanti Palms Policies and Procedures and are aware of new products, packages and policy and procedure changes.
  15. Ensure accurate billing of reservations including monitoring unresolved checkouts and guests over their credit limit daily.
  16. Monitors par levels and controls inventory to ensure accurate ordering within budget and to ensure sufficient supply of items (keys, stationary and check in related collateral).
  17. Maintain all cost in the Front Office at or below budget. (Wages, operational supply etc).
  18. To oversee the efficiency of a thorough operation in all aspect of the Front Office.
  19. To instill professionalism, demeanor, appearance, ethics and image of self and subordinates.
  20. Eliminate credit adjustments.
  21. Must maintain “positive” guest relations.
  22. To ensure an atmosphere in which all guests will be treated as one, and yet still feel that special personalized touch.
  23. To oversee and prepare schedules according to resort business demands and within the structure of the budget.
 
Job Requirements:
  1. High School Diploma and/or equivalent experience with 3-5 year minimum in the Front Office Manager/ Guest Service Manager capacity.
  2. Must have extensive computer and POS experience. Experience with the Maetsro PMS system a plus.
  3. Must have excellent verbal and written communication skills.
  4. Must be very guest oriented and possess excellent customer service skills.
     

Apply for this Position
Go back to the job list