Position:  Housekeeping Manager - Avanti International Resort
Location:  Orlando, FL
Job Id:  736
# of Openings:  1

We have an exciting opportunity for our fabulous Avanti International Resort, if you are passionate about customer service and exceeding customer expectations please review our Housekeeping Manager position details below and apply directly to our website where you can view more detailed information of all our Award-Winning Properties. Please apply at www.phmcareers.com to be considered.
 
Will ensure that the overall operation, functions to achieve the cleanliness levels that exceed a Four star / Four diamond resort while maintaining operating costs within the budgeted guidelines.
 
Responsibilities:           
  • Assist the Director of Housekeeping to keep all costs in the Housekeeping Department and Laundry Department at or below our budgeted guidelines (wages, operational supplies etc.)
  • Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
  • Communicate effectively with the Dir of Housekeeping to ensure that all pertinent information is communicated effectively.
  • Conduct daily Q-time daily with staff to ensure that our standards and policy and procedures are understood and followed.
  • Ensure that all staff members smile and greet all guests and co-workers.
  • Ensure that all debris is removed from all visible areas as sighted.
  • Ensure that all staff has been issued job descriptions and that they understood their goals and objectives.
  • Check 40 guest rooms and 3 documented visitations daily to ensure that both Guest Room Attendant (GRA)  Supervisors are consistent in meeting departmental goals and objectives.
  • Assist in conducting monthly inventory on linens, supplies etc.
  • Assist the Dir. Of Housekeeping to ensure that the department has adequate supplies to ensure the resorts occupancy level and guest needs.
  • Assist. in the daily process of ensuring that all members of the Housekeeping staff have been adequately trained and they understand their responsibilities, departmental goals and objectives.
  • Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are be achieved.
  • To instill professionalism & pride in all staff.
  • In the absence of the Executive Housekeeper assume the overall responsibility for the efficiency of the housekeeping department to meet and exceed the established standards and levels of services for the resort.
  • Expedite maintenance requests with timely follow-up with the Engineering Department.
  • Ensure and maintain professionalism throughout the department and staff.
  • Communicate effectively with all departments.
  • Operate within compliance of all local, state and federal laws and government regulations.
  • Maintain positive employee relations in a supportive environment.
  • Expedite special projects as requested within the time frame required.
  • Maintain a safe and secure environment at all times for both the employees and guests.
  • Assist with all emergency procedures as required.
Job Requirements:
  1. 3-5 years work experience as Housekeeping Manager in Hotel or Resort environment
  2. Strong verbal and written communication skills
  3. Strong customer service and leadership capabilities.
  4. Strong attention to detail with outstanding organizational skills.
  5. Ability to effectively assess and address workplace issues which may include, anticipating, identifying and preventing problems.

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