A LITTLE ABOUT OUR COMPANY


Millions enjoy Dorel Industries products daily. Our juvenile and bicycle brands are recognized globally by consumers for safety, comfort, innovation and fun. Established in 1962, Dorel creates style and excitement in equal measure to safety, quality and value. The Company’s safety and lifestyle leadership is pronounced in both its Juvenile and Bicycle categories with an array of trend-setting, innovative products. Dorel Juvenile’s powerfully branded products include global juvenile brands Maxi-Cosi, Quinny and Tiny Love, complemented by regional brands such as Safety 1st, Bébé Confort, Cosco and Infanti. In Dorel Sports, brands include Cannondale, Schwinn, GT, Mongoose, Caloi, IronHorse and SUGOI. Dorel Home markets a wide assortment of both domestically produced and imported furniture products, principally within North America. Dorel Industries Inc. has annual sales of US$2.6 billion and employs approximately 10,000 people in facilities located in twenty-five countries worldwide.

Dorel's strength lies in the diversity, innovation and quality of its products as well as the superiority of its brands. A high level of customer satisfaction has been achieved through the location of permanent Dorel teams in close proximity to certain major accounts. Dorel maximizes cross-selling, cross-marketing, procurement and other complementary business opportunities. The Company also has over 250 employees in mainland China and Taiwan, offering its divisions and customers a variety of services including quality assurance, supply certification, sourcing of materials, an uninterrupted flow of products and freight forwarding.

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Position:  eCommerce Customer Service
Location:  Wright City, MO
Job Id:  232
# of Openings:  1

Vendor Specialist – eCommerce
Position Summary
This exciting position requires a person who is both is an analytical problem solver and detail-oriented. A successful vendor specialist demonstrates several qualities in the workplace including written and verbal communication skills, urgent worker, oriented towards timely resolutions and analytical problem-solver. This person will be utilizing MAPICS, Excel and other company databases as well as customer portals to perform tasks, update orders, and manage shipments.
 
As a Vendor Specialist, you will be supporting the business by being a go-to source for the customer as well as Dorel Home Furnishings and its’ divisions.  The Vendor Specialist will work with all divisions including Ameriwood, DHP and Cosco to ensure optimal levels of customer service.
 
Job Duties
  • Communicate with Customers/Vendors through email, customer portals and phone
  • Part of a large order processing team
  • Vendor customer service duties, not a call center
  • Research problem orders and available resolutions
  • Maintain Customer website portals (Walmart.com, Amazon, Wayfair, etc.)
  • Correct and release all orders on hold
  • Monitor inventory feeds for accuracy
  • Communicate with shipping department, Sales Representatives and Customer Relations
  • Other duties as assigned  
Critical Competencies
  • Written and verbal communication skills
  • Knowledge of Microsoft Office (experience in MS Excel is preferred)
  • Strong knowledge of e-commerce Customers
  • 1-3 years of Customer Service
  • Strong multi-tasking ability
  • Able to work in a fast-paced environment
  • Associate’s Degree in Business Administration, Finance, Accounting or equivalent 3-4 years’ experience
Core Competencies
  • Organizational skills
  • Managing and Measuring Work
  • Patience/Perseverance
  • Time Management
  • Customer Focus both internal and external
Position Details
  • Hourly Non-exempt FLSA status, Full Time 40 hours a week and OT eligible
  • Must work in Wright City, MO at HQ office- not a remote position
  • Benefits are offered for Medical, Dental, Vision, Basic Life Insurance and 401(k) Match
  • Hours are Monday - Friday from 8 AM - 5 PM
  • Vacation offered and 10 paid holidays throughout the year

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Dorel