Careers | Firebird Restaurant Group

Position:  Host / Hostess - MM Lakewood
Location:  MM - Lakewood
Job Id:  382
# of Openings:  1

Host / Hostess

Job Purpose: To share the love of our brands, consistently provide genuine hospitality to our Guests, and uphold the restaurant’s high standards of service while actively contributing to the operation each and every shift.

Job Traits: Operations Management, Stakeholder Relations

Job Responsibilities:

  • Greet all Guests entering the building, opening the door when possible, and providing genuine hospitality with a smile.
  • Maintain great attitude with focus on Guest satisfaction.
  • Mapping the seating of the restaurant to ensure Guests receive the best service possible.
  • Managing the Guest wait list and quoted wait times.
  • Escorting Guests to tables while engaging in conversation, answering preliminary questions, introducing specials and promotions, and verifying table accommodations are adequate for party.
  • Monitoring table rotations and keeping track of prepared tables for new Guests.
  • Answering the phone and directing phone inquiries to the correct location.
  • Taking reservations when necessary.
  • Managing takeout orders or assisting in the facilitation of takeout orders.
  • Performs shift change and/or opening or closing duties, including but limited to the rolling of silverware, folding kid menus, cleaning menus, and organization cashier station.
  • Maintains cleanliness of entrance, walkways, windows, doors, and takeout areas.
  • Checks restrooms at specified intervals for cleanliness and to ensure all supplies are properly stocked.
  • Be a team player, including offering and asking for help, seating Guests, running good, bussing tables, and taking initiative to help other departments when needed.
  • Go beyond industry service standards by giving high energy, engaging service to create a wow experience for all Guests.
  • Commitment to deliver a unique and memorable Guest experience while providing attentive service and delivering food and beverages in a timely manner.
  • Share the love of all FRG Brands.
  • Anticipate the Guests’ needs and wants and accommodates special requests.
  • Assist management by informing them of maintenance problems, safety concerns, low supply inventory levels, and Guest issues.
  • Helps resolve Guest complaints by using the BLAST Guest Recovery Model.
  • Assist in the cleanliness and upkeep of the restaurant.

Qualifications:

  • High school diploma or GED equivalent
  • Must be a certified Food Handler in respective state and TABC certified
  • Must have reliable transportation
  • Must be 16 years of age or older.
  • Must be fluent in English
  • Ability to prioritize and balance multiple tasks simultaneously
  • Ability to cope with pressure, multiple deadlines, and working under pressure
  • Ability to work effectively and cooperatively with fellow Team Members
  • Excellent oral and written communication skills
  • Possess the ability to motivate and maintain effective working relationships with all Team Members
 

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