4300 North Broadway, Muncie, IN 47303
Phone: (800) 382-7717

5801 Suder Ave, Toledo, OH 43611
Phone: (800) 860-8757

Now hiring all positions for Pendleton location. Diesel Technician positions available

General Truck Sales
of Muncie

4300 N. Broadway
Muncie, IN 47303

Local: (765) 289-4481
Fax: (765) 289-5441

(800) 382-7717
2020 Volvo VNL64T760
More Details
2020 Volvo VNL64T760
More Details
2020 Volvo VNL64T760
More Details
Position:  Service Advisor/Writer-Toledo
Location:  Toledo, OH
Job Id:  282
# of Openings:  1

GENERAL TRUCK SALES of Toledo is seeking a Service Advisor/Writer to serve as a link between the customer and the service department at our Toledo, OH heavy truck dealership. In this crucial role of Service Advisor/Writer you will initiate truck service and repairs by determining problems and issues and scheduling necessary services. Outstanding customer service skills are critical to this position in order to maintain customer rapport and timely follow-up.
Responsibilities and Duties
  • Greet customers and respond to their needs in a timely manner
  • Determine service problems/needs by clarifying issues with the customer
  • Verify warranty and service contract coverage
  • Develop repair estimate and review with the customer
  • Prepare repair order and obtain approval to complete work
  • Keep appraised of progress of the repair with the technician
  • Maintain customer rapport with timely follow-up with the customer
  • Present repair order and address questions that may arise during the payment process
Qualifications and Skills
  • High School graduate with some mechanical knowledge
  • Mechanical and sales experience a plus
  • Ability to explain mechanical information to the general public
  • Good computer skills
  • People oriented with good customer service skills
  • Valid driver's license
  • Ability to pass a background check and drug screen
  • Excellent benefit package that includes medical, dental, vision, accident and cancer insurance, paid vacations and holidays, company provided disability and life insurance and a matching company 401(K).
Job Type: Full-time

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