GENERAL TRUCK SALES of Toledo is seeking a Service Advisor/Writer to serve as a link between the customer and the service department at our Toledo, OH heavy truck dealership. In this crucial role of Service Advisor/Writer you will initiate truck service and repairs by determining problems and issues and scheduling necessary services. Outstanding customer service skills are critical to this position in order to maintain customer rapport and timely follow-up.
Responsibilities and Duties
Greet customers and respond to their needs in a timely manner
Determine service problems/needs by clarifying issues with the customer
Verify warranty and service contract coverage
Develop repair estimate and review with the customer
Prepare repair order and obtain approval to complete work
Keep appraised of progress of the repair with the technician
Maintain customer rapport with timely follow-up with the customer
Present repair order and address questions that may arise during the payment process
Qualifications and Skills
High School graduate with some mechanical knowledge
Mechanical and sales experience a plus
Ability to explain mechanical information to the general public
Good computer skills
People oriented with good customer service skills
Valid driver's license
Ability to pass a background check and drug screen
Excellent benefit package that includes medical, dental, vision, accident and cancer insurance, paid vacations and holidays, company provided disability and life insurance and a matching company 401(K).
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