CapabilitiesMetal Stamping ServicesDesigning & Testing ServicesGlobal Sourcing OptionsPast ProjectsPowdered Metal to Metal Stamping Conversion of an ABS Assembly for the Automotive IndustryManufacturing Process Improvement for a Solar Industry ComponentProduct Localization for Transplanted OEM'sExpanding Globally With Our CustomerEngineering & Metal Stamping of a Mounting Bracket for the Safety Restraint Industry

                             
PaceMaker
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Position:  Customer Service Representative
Location:  Avon, OH
Job Id:  136
# of Openings:  1

KEY RESPONSIBILITIES:
  • Provide internal customer service support to assigned clients
  • Monitors conflicts in inventory, schedules, and service with daily contact with all aspects of manufacturing
  • Process customer orders
  • Provide support to sales engineers in the field on existing business status
  • Oversee the quality service and support standards for assigned customers
  • Act as the in-house expert on customer service requirements for assigned customers
  • Serves as backup to Customer Service Lead as needed for all customer base
BASIC REQUIREMENTS:
  • Education in Business Administration, Marketing, Engineering, Engineering Technology, at the Associate’s level OR a combination of less formal education and extensive practical experience sales/customer service.
  • Experience with quality systems, inventory systems (MRP) & scheduling in a manufacturing environment
  • Attributes for customer service: attention to detail, strong organizational skills, strong interpersonal skills
  • Able to work effectively in cross functional teams.
  • History of effective customer service and support.
  • Verbal and written communication skills and dealing effectively with conflict and resolution.
EXPERIENCE (PREFERRED):
Preference to candidates with experience and training in the automotive components industry; experience with QAD as a business operating system, or OE Automotive on–line systems.  EDI experience a plus.  
 

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