Provide internal customer service support to assigned clients
Monitors conflicts in inventory, schedules, and service with daily contact with all aspects of manufacturing
Process customer orders
Provide support to sales engineers in the field on existing business status
Oversee the quality service and support standards for assigned customers
Act as the in-house expert on customer service requirements for assigned customers
Serves as backup to Customer Service Lead as needed for all customer base
Education in Business Administration, Marketing, Engineering, Engineering Technology, at the Associate’s level OR a combination of less formal education and extensive practical experience sales/customer service.
Experience with quality systems, inventory systems (MRP) & scheduling in a manufacturing environment
Attributes for customer service: attention to detail, strong organizational skills, strong interpersonal skills
Able to work effectively in cross functional teams.
History of effective customer service and support.
Verbal and written communication skills and dealing effectively with conflict and resolution.
Preference to candidates with experience and training in the automotive components industry; experience with QAD as a business operating system, or OE Automotive on–line systems. EDI experience a plus.