Position:  IT, Systems Administrator - Contract
Location:  Cambridge, MA
Job Id:  C04
# of Openings:  1

IT, Systems Administrator
Solid is currently seeking an experienced, ambitious individual with experience supporting end users at small to midsized companies; designing and implementing common business and laboratory systems, working with external tier1 through 3 services, implementing best practices, ITIL methodologies, and providing a high level of service to the users of company technology.
The ideal candidate will have experience working in biotech supporting laboratory research systems and common business systems, servers, networks and storage systems and infrastructure. They will be self-motivated and able to identify opportunities for efficiencies; stay organized with multiple tasks and develop trust with internal business partners and their team.
Key Duties & Accountabilities:
  • Provide hands on assistance for difficult or high impact technical issues with computers, systems, servers and network components
  • Receive, prioritize, assign, document, and actively resolve support requests
  • Provide direction to team to ensuring accurate and clear follow up on open tickets/issues
  • Provide feedback regarding service failures or customer concerns
  • Communicate priority and level of service to IT Management
  • Respond to customer inquiries and problem solving in a professional and effective manner
  • Ensure that staff receive training and support they need to be successful and foster a culture of exceptional customer service
  • Maintain integrity of systems through the consistent enforcement of Role Based Access Controls
  • Ability to work evenings or weekends on an as needed basis
Core Competencies Required:
  • Strong customer service and problem-solving skills
  • Ability to work independently and collaboratively
  • Ability to take ownership of, and follow through on client issues until resolution is achieved
  • Communication; written and oral High level of attention to detail and self-motivation
Knowledge: Education, Experience, & Skills:
  • Two (2) to Four (4) years of progressively responsible experience with End User Support, Windows Servers, Active Directory, SSO and administration of systems 
  • Bachelor’s or Associate degree in Technology or Management Information Systems
  • Experience working with 3rd party vendors and managed service desks
  • ITIL Framework training and implementation experience a plus
  • Microsoft certifications, CompTIA: A+, Net+ and / or Security+ certifications a plus
  • Microsoft Server 2012 – 2019, Azure IAAS, O365 and SharePoint
  • Networking concepts equivalent to CCNA certification
  • Experience providing hands on technical support for operating systems, browsers, networking, email, remote connectivity, and mobile devices
  • Resourcefulness, patience, passion for technology, and a strong desire to help others and work as part of a small team
  • Excellent communication skills both written and oral; interpersonal, organizational, and problem-solving skills
Travel Commitment:
  • Occasional travel may be required

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