Careers - STRATACACHE, A Family of Companies

Position:  Sales Order Assistant - Channel
Location:  Malvern, PA
Job Id:  245
# of Openings:  1

About Scala, Inc.

Scala solutions deliver engaging retail experiences by connecting networks of digital signs, kiosks, mobile devices, websites and Internet-connected devices. Scala, a STRATACACHE company, provides the platform for marketers, retailers and innovators to easily create and centrally manage deployment of shopping experiences while retaining the flexibility to rapidly adapt to local business conditions and preferences of customers in the store. With 30 years of experience entertaining, informing and educating audiences, Scala is well-known for its innovation and leveraging best-of-breed technologies, such as mobile and predictive analytics, to create award-winning solutions that are easy-to-use, yet infinitely customizable. Headquartered near Philadelphia, PA, Scala’s network of partners and developers located in more than 100+ countries drives more than 750,000+ managed devices.

Sales Order Assistant - Channel

This incumbent has primary responsibility to support the Scala Americas sales representatives to create accurate quotes for Scala, Inc and Scala Canada, and the SignChannel product lines. Specific responsibilities include the data entry and conversion of customer purchase inquiries into fulfillable quotes. This position works very closely with the sales teams, Scala partners, customers, and sales representatives to resolve issues so that all orders are processed on a timely basis.

Core Responsibilities
  • Monitors the email/caseboard to obtain incoming orders
  • Review all customer purchase requests and enters quotes into NetSuite. Verifies accuracy of part numbers, shipping details, sales teams, license keys, etc. and pricing in line with company policies.
  • Interfaces with customers/sales representatives to obtain required order documentation including SAAS agreements, Eula's, evaluation agreements, and purchase orders
  • Works closely with partners, customers and sales representatives to ensure accurate and timely delivery of customer orders
  • Files all paperwork related to sales orders
  • Perform other duties as requested

Basic Qualifications
  • Bachelor's degree or Associate's Degree preferred
  • 1-3 years of Sales support, customer service, or administrative experience required
  • Team player with a "can do" attitude who can work well across the organization
  • Meticulous attention to detail
  • Excellent verbal & written communication skills
  • Ability to prioritize tasks and work under pressure to meet deadlines
  • Strong PC skills, including Microsoft Office and NetSuite
  • Ability to solve problems
Location: Malvern, PA
Travel Requirements: None
Remote Work Capability: None

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.
While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.

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