Careers - STRATACACHE, A Family of Companies

Position:  Scala, Walkbase, and X2O Support Specialist
Location:  Dayton, OH
Job Id:  244
# of Openings:  1

About STRATACACHE
 
STRATACACHE provides scalable customer experiences, empowering retailers to learn deeply about their customers’ shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the world’s largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results.
 
Learn more about the STRATACACHE family at www.stratacache.com.

Scala, Walkbase, and X2O Support Specialist

The SWX Support Team is seeking a Support Specialist with the ability to perform a wide range of second tier support functions. These functions begin with handling ticket escalations and include tasks as advanced as provisioning and testing new players or spinning up new CMs.

Core Responsibilities
  • Performing second tier support functions including handling ticket escalations, IM assistance for support and answering overflow calls when needed.
  • Ability to work directly with engineers to solve a wide range of issues to meet customer needs or specifications.
  • Work with other Team Members to optimize and document changes or new products in Confluence when needed. 
  • Ability to quickly learn new and unfamiliar hardware and perform various tests on the hardware functionality.

Basic Qualifications
  • Some experience with Scala CM, Scala Designer, X2O CM and Remote Manager
  • Ability to troubleshoot a wide range of Windows issues
  • Familiarity with html, css, java, and python
  • Self-motivated 
  • Strong attention to detail.


STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.

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