Careers - STRATACACHE, A Family of Companies

Position:  Technical Support Specialist
Location:  Sarasota, FL
Job Id:  234
# of Openings:  1

About RDM
Real Digital Media is the provider of NEOCAST®, an enterprise-level digital signage platform for managing the efficient distribution of place-based targeted messages and branded experiences across networked displays. Designed intelligently to scale with the growing demands of the digital-out-of-home (DOOH) industry, NEOCAST® is a standards-based platform that offers certainty to marketing and advertising professionals seeking a viable long-term solution to meet the current and future demands of their digital signage deployments.
NEOCAST® has been used to establish point-of-decision marketing, promotions and corporate communication networks across the retail, healthcare and hospitality sectors.
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Technical Support Specialist

This candidate will serve as a technical resource for NEOCAST products and will provide customer support, product testing, and other essential job functions.  Will include telephone and email support, and special technical projects.
Basic Qualifications
  • Demonstratable knowledge of Linux operating systems, file system structure and troubleshooting techniques is required
  • Bachelor’s Degree or Associate degree, preferably in Computer Science or related field
  • 1-4 years of relevant experience
  • Knowledge of IP based networks and technologies required
  • Must be able to effectively interact and maintain professionalism with customers at all levels via phone and email
  • Must be able to handle problems of a diverse scope where analysis of data requires evaluation of identifiable factors
  • Must be able to work autonomously as well as with a team

Core Responsibilities
  • Customer support and troubleshooting (phone and email) and documentation of same; answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow through to resolution or escalate if no resolution can be found
  • Document all technical inquiries and customer reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended
  • Analyze problems and develop solutions to meet customer needs
  • Product testing and preparation
  • Product RMA support
  • Sales and deployment support
  • Content testing, re-encoding
  • Special projects of a technical nature
Schedule: Full-time
Travel: Less than 10%
Remote Capability: No
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.

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