Careers - STRATACACHE, A Family of Companies

Position:  Field Service Technician - Part-time, flexible hours
Location:  New York, NY
Job Id:  249
# of Openings:  1

About PRN
Our shopper engagement solutions have grown up over the years—and so have we. We started in 1992, first previewing music, and then designing, building, and operating scalable in-store digital networks with proven wins for consumers, retailers, and brands.

Now, as clicks, taps, and “Likes” are transforming brick and mortar retail, we are augmenting our end-to-end offerings to include integrated social and mobile campaigns, real-time hyperlocal messaging, omnichannel strategies, interactive touchscreens, and data-driven shopper technologies. We’re delivering an in-store customer experience that supports the way people expect to shop TODAY. We call it the Store of the NOW.

Field Service Technician
This incumbent will perform routine technical maintenance and service in retail locations within 100 miles of DMA.
Part-time, flexible hours!
*Remote work capability

Core Responsibilities:
  • Maintain, troubleshoot and replace software/hardware as needed in all assigned locations.  Provide detailed account of visits to PRN/Stratacache HD.
  • Maintain detailed records of each site visit, generate daily/weekly reports
  • Assume responsibility for prioritizing and completing all work following established policies and guidelines.
  • Develop and maintain positive working relationship with site management and associates to leverage problem resolution and compliance support

Basic Qualifications:
  • High School Diploma required (Technical certification or college degree preferred)
  • 1-2 years of relevant experience
  • Must have experience working with consumer electronics and computers, and possess software system aptitude and networking knowledge.  Prior POS troubleshooting experience is a plus
  • Enthusiastic self-starter with excellent communication skills; reliability and accuracy are essential.  Must be motivated to work with minimal supervision
  • Must demonstrate excellent problem solving and troubleshooting skills as well as superb organizational and time management skills
  • Ability to climb 6’ ladder, lift 30lbs, and ability to use basic hand and power tools
  • Superior customer service skills with the ability to effectively communicate with store management, help desk agents and PRN management

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.

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