Careers - Groove Entertainment Technologies

Position:  Systems Engineer - UT
Location:  Holladay, UT
Job Id:  126
# of Openings:  1

The Systems Engineer is responsible for working with our internal team and our customers in the field to ensure the success of our IP networking projects. This role will ensure the best Engineering designs for both new installations and troubleshooting issues with existing installations to ensure the best experience for both new and existing customers. This role will work on both pre and post-installation activities.

Members of the Engineering Team are the technical experts on each and every project we work on! The Network Engineer is that technical expert who will work directly with the customers before,
during and after the installation of their system.

Some of the duties you'll perform:
  • Designing, installing and configuring IP networks including WiFi, hardwired IP, and IP Camera and IP voice communication systems including routing, switching, configuring VLANS, WiFi, PtMP and PtP data transmission.
  • Designing, installing and configuring DIRECTV TCP/IP networks in managed DRE systems including
  • VPN routers and MDF/IDF switches and DECA adapters.
  • Designing, installing and configuring DIRECTV Management Control System servers and Video Caching Servers
  • Performing Pre-installation Site Surveys to ensure that Engineering has the correct information about the project to ensure the most accurate design possible.
  • Performing Post-installation follow-up audits to ensure compliance with Groove standards.
  • Troubleshooting problems in the field to make sure our systems are always up and running.
  • Configuring and maintaining monitoring and configuration hardware and software including:
o Ubiquiti Unifi Controllers and Unifi and other WiFi systems
o Ubiquiti UNMS Dashboard and AirMax distribution systems
o Ubiquiti Protect and other IP Camera Systems
o CMTS IP distribution systems to Cable Modems over COAX
o Mitel and other IP Telephony (VOIP and Cloud PBX) systems
o DIRECTV Monitoring Portal with Cisco Meraki monitoring systems
o DIRECTV Managed DRE systems and MCS Dashboards
  • Training the Groove internal and external teams and customers and end users on how to use and troubleshoot the systems to ensure a great customer experience.
The requirements of this role include:
  • Energetic and positive attitude
  • Resourceful technology problem-solving skills
  • Education and proven background in IP networking and WiFi distribution systems
  • Experience with Unifi, Ruckus, Mitel, CMTS systems, and DIRECTV preferred
  • Professional verbal and written communication skills
  • Be available for travel across the U.S. via both flying and driving, depending on project location
  • Authorized to work in the U.S.
  • Valid driver’s license and reliable transportation to the office in Holladay, UT

Groove will provide uniforms, tools, transportation and a meal per diem (when traveling). Groove will also provide the system training necessary to ensure you have the opportunity to become certified in all of the various technology systems that Groove offers.

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