Careers - Groove Entertainment Technologies

Position:  Traveling Field Technician - Network Administration and Setup
Location:  Holladay, UT
Job Id:  117
# of Openings:  1

Overview

Groove Entertainment Technologies creates an experience of familiarity and quality of life for guests of the hospitality industry. With innovative, cost-effective technology, as well as a partnership with DIRECTV, Samsung, AT&T and Telkonet-Groove Entertainment Technologies delivers quality in room entertainment and technology to the hospitality industry. The Network Field Technician is responsible for working in the field with our internal and external technician team and our customers to install, configure, test and troubleshoot wired and wireless networking equipment.  You will also ensure the highest quality projects and the continuous development of our team members. This role will involve working directly with customers to ensure that their networking needs are met their expectations of working with Groove are exceeded.

Groove will provide uniforms, tools, transportation and a meal per diem (when traveling).

Job Duties
  • Install and maintain wired and wireless network; repair network outages and service issues
  • Identify and correct potential performance issues in the IP network system
  • Configure, test and optimize all networks to ensure move efficient customer operation
  • Train customer and staff on proper operation and basic troubleshooting of wired and wireless networks
  • Work with installation and service technicians; resolve escalated individual customer problems
  • Provide prompt response to network issues; conduct preventive or proactive network repair outside of normal business hours when required
  • Ensure optimum network performance and maintain detailed documentation of all network elements
  • Maintain detailed activity logs; update network documentation; prepare detailed reports of events which negatively impact customer service
  • Assist other installation teams in the delivery of other technology systems include TV entertainment, video surveillance, and internet delivery, and energy management systems
  • Communicate with all other Groove teams early and often about the status of project delivery and any potential issues that could affect project delivery
  • Work requires weekend or evening work as well as frequent travel to site locations
  • Other duties as assigned
Qualifications
  • Energetic and positive attitude
  • Resourceful technology problem-solving skills
  • Understanding of IP networking and wireless and wired IP systems
  • Climb ladders and work on rooftops; safely work in an elevated position for extended periods of time
  • Knowledge of and ability to safely operate hand and power tools.
  • Demonstrated ability to effectively communicate with all levels at Groove and our customers
  • Professional verbal and written communication skills
  • Ability to use basic hand tools and power tools in an elevated work environment.
  • Experience working with CAT5e/CAT6 and Fiber wiring and connectors
  • Ability to work effectively both individually and as part of a team.
  • Experience with routers, gateways, access points, managed switches, IP cameras preferred.
  • Have a passion for delivering the best customer experience for both internal and external customers
  • Be available for extensive travel across the U.S. via both flying and driving based on project location
  • Basic understanding of IP networking
  • Experience with RF communications equipment
  • Climb ladders and work on rooftops; safely work in an elevated position for extended periods of time
  • Must pass a motor vehicle background check
  • Authorized to work in the U.S.
  • Valid driver’s license and reliable transportation to the office in Holladay, UT
Benefits
  • 401K + Match
  • Comparable Medical, Dental, Vision Insurance
  • Bonus Incentives
Physical Requirements
  • Ability to sit for long periods of time
  • Ability to stand for long periods of time
  • Ability to work at a computer station for extended periods of time
  • Ability to answer phones with or without the use of a headset
  • Ability to climb up and down stairs as needed
  • Ability to lift 50+ pounds
  • Ability to work in adverse weather conditions and confined spaces
  • Ability to climb up and down ladders
  • Ability to bend, crouch, stoop, crawl

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