Position:  Client Implementation Manager
Location:  Long Island City, NY
Job Id:  152
# of Openings:  1

ABOUT US:
HALO Recognition helps companies of all sizes worldwide reward, recognize, and inspire their employees to do great things with comprehensive recognition and incentive programs designed for modern workforce. With personalized service, we create memorable recognition experiences that drive productivity, inspiration, and loyalty to the next level.

With research firms like Gallup reporting that only 32% of workers are engaged, HALO Recognition helps organizations of all sizes worldwide deliver scalable recognition and incentive programs that put their workforce above the norm. Relying on a near 50-year history of service in the industry, our comprehensive programs put people first and are tailored to your needs to create meaningful, sustainable engagement that drives productivity, inspiration, and loyalty to the next level. With a passion and enthusiasm for personal service HALO Recognition celebrates your success, one memorable experience at a time.

SUMMARY
Under the general supervision of the Manager of Program and Platform Management and with latitude for independent judgment, action and decision making, the Client Implementation Manager is responsible for designing and implementing employee recognition solutions as well as administer changes to existing customer programs. Client Implementation is one of the most highly visible functions within the organization. The Client Implementation Manager interacts with customers, all groups within HALO Recognition and with individuals at all levels in the organization. HALO Recognition is seeking a highly organized, highly analytical and highly personable individual who is committed to our values to join our team.

ESSENTIAL DUTIES & RESPONSIBILITIES
Design and engineer employee recognition solutions and administer changes to existing programs for HALO Recognition customers. The Client Implementation Manager is responsible for turning the customer’s vision for its recognition program into reality. Using his or her detailed knowledge of HALO Recognition’s services and understanding of the customer’s vision, the Client Implementation Manager, working closely with the Director of Business Development overseeing the account and customer, designs employee recognition and incentive programs that result in memorable experiences that inspire the customer’s employees to do great things.

The Client Implementation Manager: 
  • Builds and maintains strong partnerships with the HALO Recognition sales force
  • Builds and develops relationship with customer
  • Defines implementation strategies that realize the customers’ vision in the most efficient way possible.
  • Defines implementation schedules
  • Oversees the implementation & roll out of the customer’s employee recognition solution and change ensuring that appropriate timeliness and quality standards are met. 
  • Responsible for ensuring that the customer’s first experience with HALO Recognition’s Operations creates a lasting positive first impression.
  • Oversees and QAs work products and deliverables
  • Maintains intricate master files of customer information in proprietary technology
  • Ensures that customers and internal stakeholders receive appropriate status updates
  • Tracks and manages issues and risks to project success
  • Builds and constantly improves a detailed understanding of HALO Recognition’s product and service offerings
  • Contribute to Evolution of HALO Recognition Products, Services and Processes
  • Leverages lessons learned from implementations to identify and oversee improvements to internal processes and procedures.
  • In conjunction with the Account Management group, collects feedback and uses this feedback to enhance HALO Recognition’s offerings.

Skills/Qualifications:
  • Experience with standard client onboarding and implementation approaches, methodologies, and deliverable
  • Highly diligent. Strong attention to detail.
  • Highly proficient in MS Office (Excel, Word, PowerPoint, Access). Visio is helpful. Project is preferred.
  • Outstanding time and task management skills. 
  • Ability to manage multiple projects and competing priorities at all times.
  • Sound process improvement aptitude and judgment.
  • Ability to break a business process down into component parts, identifies bottlenecks and inefficiencies, and takes the necessary steps to re-mediate them.
  • Outstanding customer service ethic/management skills.
  • Ability to build and maintain strong relationships with external and internal customers at varying levels within an organization. 
  • Ability to summarize complex issues and situations concisely and clearly.
  • Excellent oral and written communication. 

EDUCATION AND/OR EXPERIENCE
  • Bachelor’s Degree required.
  • 2+ Years of Customer Service and/or Account Management experience or 2+ Years of project management/client onboarding experience.
  • Experience working in Employee Recognition and Incentive or Human Capital Management environment is a PLUS!



 

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