Careers - BC Lynd Hospitality

Position:  Food and Beverage Supervisor
Location:  San Antonio, TX
Job Id:  278
# of Openings:  1

The Food & Beverage Supervisor at The St Anthony, a Luxury Collection Hotel is responsible for assisting in coordinating and supervising all aspects of bar operations and beverage outlets, while maintaining a profitable operation and high quality products and service levels.  He/she is also expected to market ideas to promote business; reduce employee turnover; maintain revenue; and meet budgeted productivity while keeping quality consistently high.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & Experience: 
  • At least 1 year of progressive experience in a hotel or a related field.
  • High school diploma required.
  • College course work in related field helpful.
  • Previous supervisory responsibility required.
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical requirements:
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

General Requirements (Continued):

  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
Fundamental Requirements:
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Assist in overseeing all aspects of the daily operation of beverage operations and outlets.
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlets/operations.
  • Prepare and submit required reports in a timely manner.
  • Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in beverage outlets.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed during busy periods.
  • Organize and conduct department meetings in the absence of the Manager.
  • Conduct staff performance reviews in accordance with BC Lynd standers.
  • Ensure the training of employees on SOP’s and technical job tasks.
  • Ensure compliance with core liquor, beer and wine lists.
  • Be involved in and/or conduct departmental and hotel training, etc.
  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Complete tip reporting.
  • Ensure overall guest satisfaction.

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