Careers - BC Lynd Hospitality

Position:  Food and Beverage Supervisor
Location:  San Antonio, TX
Job Id:  278
# of Openings:  1

The Food & Beverage Supervisor at The St Anthony, a Luxury Collection Hotel is responsible for assisting in coordinating and supervising all aspects of bar operations and beverage outlets, while maintaining a profitable operation and high quality products and service levels.  He/she is also expected to market ideas to promote business; reduce employee turnover; maintain revenue; and meet budgeted productivity while keeping quality consistently high.
 
 
REASONABLE ACCOMMODATION STATEMENT
 
 
 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
 
 
 
QUALIFICATION STANDARDS
 
 
 
Education & Experience: 
  • At least 1 year of progressive experience in a hotel or a related field.
  • High school diploma required.
  • College course work in related field helpful.
  • Previous supervisory responsibility required.
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
 
 
 
 
Physical requirements:
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 
 
 
 
 
 
 
 

General Requirements:

 
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

General Requirements (Continued):

 
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
     
     
     
 
DUTIES & FUNCTIONS
 
 
 
Fundamental Requirements:
 
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Assist in overseeing all aspects of the daily operation of beverage operations and outlets.
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlets/operations.
  • Prepare and submit required reports in a timely manner.
  • Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in beverage outlets.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed during busy periods.
  • Organize and conduct department meetings in the absence of the Manager.
  • Conduct staff performance reviews in accordance with BC Lynd standers.
  • Ensure the training of employees on SOP’s and technical job tasks.
  • Ensure compliance with core liquor, beer and wine lists.
  • Be involved in and/or conduct departmental and hotel training, etc.
  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Complete tip reporting.
  • Ensure overall guest satisfaction.

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