Careers - BC Lynd Hospitality

Position:  Concierge
Location:  San Antonio, TX
Job Id:  369
# of Openings:  1

The Concierge/Guest Services Agent at The St. Anthony, A Luxury Collection Hotel is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events.  He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area. The St. Anthony Hotel is a Marriott, Luxury Collection Hotel located in downtown San Antonio near the Riverwalk. 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & Experience:
·          High School diploma or equivalent and/or at least one year of progressive experience in a hotel or a related field required.
·          Must have a valid driver's license for the applicable state.
·          Must have extensive knowledge of the area and be able to give directions clearly.
Physical requirements:
·          Flexible and long hours sometimes required.
·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
·          Ability to stand during entire shift.
Work environment:
·       Indoor and outdoor hotel building, rooms, facilities and structures

General Requirements

·          Maintain a warm and friendly demeanor at all times.
·          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
·          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
·          Must be able to multitask and prioritize departmental functions to meet deadlines.
·          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
·          Attend all hotel required meetings and trainings.
·          Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
·          Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
·          Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
·          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
·          Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
·          Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
·          Must be able to cross-train in other hotel related areas.
·          Must be able to maintain confidentiality of information.
·          Must be able to show initiative, including anticipating guest or operational needs.
·          Perform other duties as requested by management.

Fundamental Requirements

·          Provide information and assist guests concerning:  restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
·          Maintain current listing of local and area attractions, special events and activities.
·          Maintain a listing of local transportation guides, churches, sports arenas, etc.
·          Provide hours of operations for all restaurants, lounges and shops within the hotel.
·          Provide information, maps and directions as required.
·          Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
·          Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.
·          Communicate all daily functions and their location in the hotel in order to assist and direct guests.
·          Assist the front desk when needed.
·          Assist guests with retrieval of packages.
·          Show guestrooms and suites as needed.

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