Careers - BC Lynd Hospitality

Position:  Assistant Executive Housekeeper
Location:  San Antonio, TX
Job Id:  391
# of Openings:  1

The Assistant Executive Housekeeper at The St. Anthony, A Luxury Collection Hotel is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. The St. Anthony Hotel is a Marriott, Luxury Collection Hotel located in downtown San Antonio near the Riverwalk. 
 
 
QUALIFICATION STANDARDS
 
 
 
Education & Experience: 
  • At least 2-4 years of progressive experience in a hotel, hospitality or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
  • Supervisory experience required.
  • Housekeeping experience required. 
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Experience with Marriott a plus. 
 
Physical requirements: 
  • Long hours sometimes required, willing to  work weekends and holidays. 
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings. Stand Up
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with BC Lynd Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with BC Lynd  Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
     
     
 
DUTIES & FUNCTIONS
 
 
 
Fundamental Requirements:
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to BC Lynd Hotel SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to BC Lynd Hotel standards.
  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, Detail cleaning projects, etc.) and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling all housekeeping equipment.
  • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Ensure that large guestroom turns are managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Carry a Radio at all times.
  • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to BC Lynd Hotel SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to BC Lynd Hotel standards.
  • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security through correctly following BC Lynd Hotel procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen. All shifts
  • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Assist in reviewing Housekeeping staff worked hours for payroll compilation and submit to HR on a timely basis.
  • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain BC Lynd's Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to BC Lynd's Hotel standards.
  • Ensure participation within department for monthly team meeting.
  • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.
  • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Use the telephone and computer system for reporting and verifying room status.
  • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
  • Properly store, secure and issue supplies as needed to meet business demands.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction

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