Careers - BC Lynd Hospitality

Position:  Housekeeping Supervisor
Location:  Council Bluffs, IA
Job Id:  147
# of Openings:  1

 
HOUSEKEEPING SUPERVISOR
 

                                                             Job Description

 
DEPARTMENT:      Housekeeping                                 
REPORTS TO:         Housekeeping Manager
FLSA STATUS:       Non-exempt    
JOB STATUS:          Full-Time                          
 
 
JOB SUMMARY
 
 
 
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
 
 
REASONABLE ACCOMMODATION STATEMENT
 
 
 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
 
 
 
QUALIFICATION STANDARDS
 
 
 
Education & Experience:
 
  • High School diploma or equivalent required.
  • Two to three years of progressive experience in a hotel or related field preferred.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
 
 
 
Physical requirements:
 
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
     
    Work environment:
  • Indoor and outdoor hotel building, rooms, facilities and structures
 
 
 

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
     
     
 
DUTIES & FUNCTIONS
 
 
 
Fundamental Requirements:
 
  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
  • Use Inspection form when inspecting rooms.
  • Inspect 28 rooms using room inspection form per 7 hour shift.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
  • Maintain key control.
  • Handle items for "Lost and Found" according to the standards.
  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
  • Oversee the daily assignment of duties, ensuring Room Attendants and Houseperson carry a work assignment.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
  • Initiate work orders for repairs and maintenance and forward to Engineering.Follow through on each work order until completed.
  • Assist with training of Housekeeping staff.
  • Ensure completion of cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.
  • Must have a monthly linen Inventory.

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