Careers - BC Lynd Hospitality

Position:  Front Office Night Auditor
Location:  Council Bluffs, IA
Job Id:  148
# of Openings:  1

 
 
 

NIGHT AUDITOR

 

JOB DESCRIPTION

 
DEPARTMENT:      Accounting                                                      
REPORTS TO:        Front Office Manager
FLSA STATUS:       Non-exempt    
JOB STATUS:         Full-Time                                                                          
 
 
JOB SUMMARY
 
 
 
It is the responsibility of the Night Auditor to reconcile all hotel cashier transactions; review, organize and compile management reports on a timely basis and ensure the accuracy of guest billings and city ledger transactions.  He/she will also be responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
 
 
REASONABLE ACCOMMODATION STATEMENT
 
 
 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
 
 
QUALIFICATION STANDARDS
 
 
 
Education & Experience: 
  • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
  • Computer knowledge/skills required.
  • Guest Service Experience preferred.
 
Physical requirements:
  • Flexible and long hours sometimes required.
  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Late/Overnight shift.
     
    Work environment:
  • Indoor and outdoor hotel building, rooms, facilities and structures
 

General Requirements:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
     
     
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
     
     
     
 
DUTIES & FUNCTIONS
 
 
 

Fundamental Requirements

 
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be willing to cross train in other accounting or hotel-related areas.
  • Must be able to prioritize job functions in order to meet deadlines.
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Prioritize job functions in order to meet deadlines.
  • Ensure accuracy of all numbers reported including statistics.
  • Input and update financial information into corporate communications network.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Ensure overall guest satisfaction.
  • Respond to governmental inquiries upon receipt.
  • Handle guest requests.

     

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