Careers - BC Lynd Hospitality

Position:  Guest Room Attendant
Location:  San Antonio, TX
Job Id:  388
# of Openings:  2

The Room Attendant at The St Anthony, A Luxury Collection Hotel is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous and efficient service to all guests. The St. Anthony Hotel is a Marriott, Luxury Collection Hotel, located in downtown San Antonio near the Riverwalk. 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & Experience:
  • High School diploma or equivalent and/or experience in a hotel, hospitality or a related field preferred.
  • Housekeeping experience a plus!
Physical requirements:
·       Flexible and long hours sometimes required. Weekends & Holidays.
·       Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
·       Ability to stand during entire shift.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag and footwear.
  • Comply with BC Lynd’s Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm, friendly and positive attitude at all times.
Fundamental Requirements:
·       Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
·       Thoroughly clean guestrooms according to standards.
·       Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
·          Remove all trash and dirty linen from guestrooms and hallways.
·          Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
·          Replenish chemical bottles.
·          Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
·          Report all missing items from room (i.e., hair dryers, etc.) to Housekeeping Supervisor/Manager.
·          Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
·          Handle items for “Lost and Found” according to the security standards.
·          Ensure overall guest satisfaction.

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