|Position: Front Desk Agent|
|Job Id: 103|
|# of Openings: 1|
Front Desk Agent
Department: Front Office
Typically Reports To: Front Office Manager
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties and responsibilities
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
Qualifications and requirements
High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.
This job requires ability to perform the following:
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
©2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels.
Apply for this Position
|Go back to the job list|