About US

Southwest Florida Home Health Care is a locally owned and operated agency which allows us to more readily identify the needs of our patients, employees, referral sources, and communities. We adhere to the mission of making a positive impact on our patients and our employees by providing services and care derived from superior ethical and clinical standards.

We also take pride in our stellar reputation in our industry, but more importantly, among our patients, their families and physicians. Our experienced and empathetic team of nurses, aides and other caregivers are fully dedicated to meeting needs of our patients, assisting them in achieving the highest level of health and function, and respecting their rights, privacy and dignity in the process.


Position:  Clinical Referral - Intake Supervisor
Location:  Fort Myers, FL
Job Id:  184
# of Openings:  0

Title/Position:    Clinical Referral/Intake Supervisor
Job Description Summary
Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
Essential Job Functions/Responsibilities
  1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
  1. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
  1. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
  1. Establishes and maintains positive working relationships with current and potential
    referral sources.
  1. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
  1. Negotiates service pricing with Director of Nursing, Administrator and Business Development team, within established financial and reimbursement parameters.
  1. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
  1. Builds and monitors community and customer perceptions of Southwest Florida Home Care, Inc. as a high quality provider of services.
  1. Gathers, collates, and reports referral statistics including key customer referral trends. Identifies trends with business development, not meeting agency standards.
  1. Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet customer needs.
  1. Maintains comprehensive working knowledge of Southwest Florida Home Care, Inc. contractual relationships and ensures that patients are admitted according to contract provisions.
  1. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Southwest Florida Home Care, Inc..
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

Licensed nurse with current license to practice professional nursing in the state.
At least three (3) to five (5) years experience in health care management, preferably in home care operations.
Demonstrated ability to supervise and direct professional and administrative personnel.
Ability to market aggressively and deal tactfully with customers and the community.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

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Southwest Florida Home Care, Inc. | 239-275-5233 | Fort Myers, FL