HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population.


Position:  Customer Service Specialist
Location:  Grove City, OH
Job Id:  188
# of Openings:  1

Customer Service Specialist
Full Time

Salary Range :
$12.50 up to $15.00

Role Summary
HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you!

To travel!
  • Experience unique locations and properties around the globe
  • Conversations with strangers
  • New experiences
  • Learning new things and finding creative ways to solve problems
  • Fast-paced work environments (in fact you thrive in them)
 YOU​ ​WILL...
  • Respond professionally to inbound phone calls and emails, including urgent situations
  • Provide friendly and efficient service to the worldwide community
  • Resolve customer challenges by identifying and escalating issues
  • Compose thoughtful and accurate messages to customer emails
  • Research information and troubleshoot problems
  • Mediate between users with friendliness, tact, and fairness
  • Be skilled at multitasking
  • Proactively and independently work to meet targets and goals
  • Work in a fast paced, high volume, and changing environment
  • Strive to gain new knowledge about product and service changes
 YOU​ ​HAVE...
  • A high school diploma or GED equivalent
  • People experience (Minimum 1-year customer service experience preferred)
  • Great typing skills (at least 30 words per minute preferred)
  • Amazing phone presence (people can literally hear you smiling)
  • Must be available for a regular schedule of 40 hours a week from 3:00pm-Midnight, Monday-Sunday.
  • No guarantee of a weekend day off, and includes holiday hours as needed. 
  • Patience, empathy, and the ability to work under pressure and adapt to adverse situations
  • Strong communication, listening,​ and interpersonal skills, both written and verbal
  • Ability to work under pressure and adapt quickly to adverse situations
  • Strong problem-solving skills
  • Technical aptitude and the ability to quickly learn new technology
  • You’re motivated by results and self-improvement
 Work Conditions & Extras
  • $600 Travel Voucher
  • Fun & Creative Environment
  • Employee discounts
  • Benefits (Medical, Dental, Vision, etc.)

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