Position:  Patient Service Representative - PART TIME
Location:  Ann Arbor
Job Id:  107
# of Openings:  1

We are looking for an independent, goal-oriented individual to join our team as a Patient Service Representative.  This is a great opportunity for someone interested in entering the medical device sales industry.  This position will provide the right candidate with the ability to learn the industry and establish strong business relationships, while also directly serving our patients.  The Patient Service Representative position is a Part-Time role (approximately 20 hours per week).
 
Patient Service Responsibilities
Monitor all patients in Asset Panda
Contact patients following the receipt of prescription and complete pre-operative fitting
Properly educate patient on how to use product(s)
Submit necessary documentation within system 
Keep WRS administrative team informed of any changes in patient’s rental time
Assist all active patients with product questions and needs and effectively troubleshoot any unit issues
Pick Up inventory following prescription completion
 
Inventory Responsibilities
Effectively communicate inventory levels and submit requests for additional inventory when necessary
Ensure units are stored safely and properly
Maintain a clean and organized workspace
 
Reporting Responsibilities
Inform territory agent of forecasted work schedule each week
Effectively manage time 
Assist in monthly true up activities
Provide timely communication to WRS internal team and territory agent
 
Requirements
High School education
Ability to successfully complete a criminal background screen
Medical device service preferred but not required
Previous experience assisting with patients preferred 
 

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