Position:  Patient Service Representative - Per Diem
Location:  Ann Arbor
Job Id:  114
# of Openings:  1

We are looking for an independent, goal-oriented individual to join our team as a Patient Service Representative.  This is a an entry level role within a medical device sales organization and champion in both the orthopedic market as well as the fight against the opioid epidemic.  Joining WRS as a Patient Service Representative is a great opportunity for someone interested in entering the medical device sales industry.  This position will provide the right candidate with the ability to learn the industry and establish strong business relationships, while also directly serving our patients. If doing all of this alongside a fantastic team of people and as part of a fun, energetic, and dynamic company culture sounds like a match for you, then check out the position details below and apply today!  Learn more by visiting our website at www.wrspecialists.com.  Get there faster! 

The Patient Service Representative position is a part time role and provides a per diem compensation plan as well as flexible scheduling. Volume will range from 5 to 10 encounters per week and compensation will be issued as follows:
  • $60 per patient fitting
  • $60 per unit pick-up
  • $60 per service call

Patient Service Responsibilities
  • Monitor patient experience through Company system
  • Call patients within 24hrs of receiving prescription
  • Schedule pre-operative fitting
    • Drive to patient’s home and fit patient with required medical product(s)
    • Properly educate patient on how to use product(s)
  • Submit setup/pickup ticket within 24 hrs
  • Keep internal team informed of any changes in patient’s rental
  • Assist all active patients with product needs
  • Visit patients to replace defective inventory when necessary
  • Manage patient calls and effectively troubleshoot problems
  • Pick Up inventory within 72 hours of prescription completion
  • Alignment with our WRS Guiding Principles: Caring, Innovation, Trustparency (yes, we created that word), and Collaboration
The majority of responsibilities for this role will take place in the field.  The general area of operation will be within a 50 mile radius of Ann Arbor, with the majority of patients served residing west of Ann Arbor. 
 
Requirements:
  • Some college preferred
  • Successful completion of a criminal background screen
  • Medical device service experience preferred, but not required.  Training will be provided upon hire.
  • Experience in a patient care setting preferred.

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