Position:  Customer Account Manager
Location:  Cincinnati, OH
Job Id:  548
# of Openings:  1

Job Title: Key Account Manager
Non- Sales position 
Department: Customer Success
Status: Full-time, salary
Location: Cincinnati, Ohio
Non- Sales Position
The Customer Success Key Account Manager is an experienced Account Manager and is responsible for positively developing and maintaining the relationship with top tier health system clients.  The Customer Success Key Account Manager is passionate and results oriented with a creative and analytical mind.
As a Customer Success Key Account Manager, you are relied upon to provide the highest level of service to our accounts, communicate strategies and support execution of program deliverables. By providing exceptional account management support, you will be demonstrating PatientPoint’s commitment to quality and world-class customer service.
  • Develop and maintain relationships with corporate clients and network influencers while acting as the primary corporate point of contact for our health system clients
  • Provide ongoing management and continuous service to assigned clients
  • Meet with corporate clients regularly to assess, define and clarify key quality objectives, marketing campaigns, communication goals and success metrics.
  • Develop strategies to align client needs with value and functionality of PatientPoint programs
  • Provide regular and timely account updates, including successes and challenges, both internally and externally
  • Proactively monitor the quality of PatientPoint service, analyze utilization metrics, build connectivity reports, review survey results and communicate result both internally and externally.  
  • Work closely with local field teams to communicate corporate goals for individual practices and obtain local feedback to provide to corporate client.
  • Create and deliver monthly reporting; informing customer of campaign successes and making recommendations for further optimization.
  • Proactively identify opportunities for expansion and collaborate with sales and implementation teams to ensure seamless execution
  • Travel:  Up to 35%
Requirements and Desired Characteristics
  • Bachelor’s degree or combination of education and experience (required)
  • 5+ years account management/sales experience (required)
  • Travel:  Up to 35%
  • Commitment to an Exceptional Level of Customer Satisfaction
  • A comprehensive understanding of healthcare and digital marketing
  • Demonstrated success developing, implementing, and reporting on marketing and analytics strategies.
  • Track record of customer retention and growth in past positions.
  • Strong leadership skills, attention to detail and willingness to work outside the role as needed
  • Ability to effectively communicate with clients in a highly professional manner in person, on the phone and in writing
  • Ability to build strong client relationships with people at all levels
  • Exceptional time management and organizational skills
  • Advanced knowledge of Excel, Salesforce and quick learner of new software
  • Creativity, versatility and dynamic personality a must.
This is an excellent opportunity and includes a competitive pay and benefits package, including health, dental, vision, disability, and life insurance as well as 401(k) retirement plan with matching company contribution, paid time off, and holidays. No relocation is available. 
PatientPoint® is the trusted innovator of patient and physician engagement solutions at the point of care. For 30 years, PatientPoint has delivered positive outcomes for patients, providers and sponsors with its award-winning health education and innovative technologies. From primary care to specialty practices, urgent care clinics to hospitals, PatientPoint offers a comprehensive communication platform that provides patient engagement solutions across care settings. Learn more at www.patientpoint.com
Employer is EOE/M/F/D/V

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