Position:  Relationship Manager
Location:  Cincinnati, OH
Job Id:  445
# of Openings:  2

Relationship Manager
Location: Cincinnati, Ohio
Job Summary:
Work directly with PatientPoint medical practice customers (physicians, officer managers, hospital professionals)  by building a relationship with each practice to solidify their partnership with PatientPoint programs.  In addition to building this relationship they will create a positive experience during the service process.
The Relationship Manager must be a team player and be able to work efficiently with a diverse group of people.  They should be self-motivated, enjoy working on the phone and in a fast-paced environment.  The candidate must have strong interpersonal and organizational skills and be able to multi-task well.  Candidate needs to have excellent communication and client-handling skills; PatientPoint creates content so we want candidates that are skilled with 100% grammatically correct and business professional communications.  Finally, they must embrace change to support a dynamic department.
Duties and Responsibilities:
  • Primary contact for segment of our active base of 20,000 medical practices.
  • Build relationships and engage practices to drive loyalty, expand program knowledge and usage.
  • Efficiently respond to practice questions, requests and issues; effectively collaborate with appropriate service resources to solve problems and ensure resolution in a timely manner.
  • Convert program cancellation requests to active, engaged customers.
  • Identify and act on new sales opportunities.
  • Meet performance standards for quantity and quality of customer interactions.
  • Minimum of two years customer service experience; demonstrated excellent client handling skills.
  • Self motivated, positive energy individual with a “can do” attitude.
  • Demonstrated strong work ethic and quality standards.
  • Proven and effective communication: 100% grammatically correct and business professional communication skill.
  • Demonstrated logical problem solving and decision making skills
  • Strong ability to work with multi-functional teams
  • Demonstrated proficiency with general computer use and applications; strong knowledge/use of Microsoft applications (word, powerpoint, some excel)
  • Associate Degree
  • Prior experience in or with the health care industry a plus
This is an excellent opportunity and includes a competitive pay and benefits package, including health, dental, vision, disability, and life insurance as well as 401(k) retirement plan with matching company contribution, paid time off, and holidays. No relocation is available.  
PatientPoint® is the trusted innovator of patient and physician engagement solutions at the point of care. For 30 years, PatientPoint has delivered positive outcomes for patients, providers and sponsors with its award-winning health education and innovative technologies. From primary care to specialty practices, urgent care clinics to hospitals, PatientPoint offers a comprehensive communication platform that provides patient engagement solutions across care settings. Learn more at www.patientpoint.com
Employer is EOE/M/F/D/V

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